Job Openings
Enterprise Customer Success Manager - Indonesian Speaker
About the job Enterprise Customer Success Manager - Indonesian Speaker
Enterprise Customer Success Managers are strategic partners to the region's most trusted clients. You will be in the frontline of customer-facing teams. You will be responsible for nurturing deep customer relationships, helping clients grow commercially in a way that helps them make the most of firms AdTech solutions. You will bring industry knowledge, product expertise, and clients' needs together to consult external stakeholders on best business decisions and internal stakeholders on how to build business solutions that guarantee success. You will also build a deep relationship with the client and help internal stakeholders connect with key decision-makers at C-level/ executive level to build an organization-wide relationship.
What you’ll do:
- Partner with sales to maintain a pipeline of opportunities that impact growth.
- Function as a strategic advisor to clients. Help them leverage on firms solution to drive commercial growth
- Identify growth drivers, risks, gaps and opportunities in the solution. Build a detailed case and work with internal stakeholders to bring plan to life.
- Be a trusted advisor and build customer relationships in-person, with C-level
- Influence product and R&D to build solutions within the context of a broader marketing strategy that co-relates with industry news
- Be an internal advocate for clients and ensure critical needs get the right priority
- Partner with clients to work on critical product beta, build success stories and enable sales and CSM team drive adoption
What you have:
- Mother-tongue Indonesian as well as strong business-level spoken and written English
- Working knowledge of SQL and BI tools like Tableau, BigQuery
- At least 5 years of experience in adtech ecosystem preferably in ad serving or client-facing roles
- Understand the Indonesian market landscape in terms of mobile app business growth and advertising
- Technical background on SDKs, APIs, mobile app measurement