Technical Support Engineer (US)

Technical Support Engineer Software/Mobile Engineering US

Location - Seattle OR San Fransisco

Are you a Software Engineer, a Mobile Developer or even a Cloud Engineer (Kubernetes, Linux) who is looking to move into more of a Customer Experience based Tech Support role?

You may be in an Engineering focused Tech Support role currently and looking for that next step in your career?

We have partnered with a rapidly growing tech start-up who are revolutionising the way data syncs across devices. Their technology is already trusted by major enterprises and they're expanding their team to support their rapid growth.

A position has opened up for a Technical Support Engineer to join their innovative team. The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission-critical solutions.

The business with look at Engineers from Grad Level to Senior and also Tech Lead

What are we looking for?

• Candidates with experience in technical support engineering OR software engineering roles with skills in technologies that include some of the following;
• Java, C++, Python, iOS/Android (swift/Kotlin), Cloud Computing (Kubernetes)
• Candidates who have earned a degree in Computer Science or has similar experience
• The ability to read and follow code and GitHub commits to understand recent changes
• Experience working in Enterprise SAAS or Database companies businesses who run as a cloud service

Package & Benefits

• Competitive base salary - DOE
• Share options
• Comprehensive healthcare
• Workplace pension
• Flexible holiday allowance

Interview process:

2 x Stage interview both online due to global team

1st stage initial 30 min conversation with the Head of Tech Support

Take home tech challenge

2nd stage 1-1.5 hours - Meet with Head of Tech Support and another team member to demo tech challenge

We believe that diverse teams create better products and experiences, and we welcome applicants from all backgrounds. If youre excited about this role but your experience doesnt align perfectly, wed still love to hear from you.