Boat Crew

Nova Maldives is seeking a passionate Boat Crew to join our soulful island resort!

What You'll Do:

• Review the schedule each evening for the following day’s transfers and excursions, familiarizing yourself with guest details and specific requirements.
• Prepare the boat according to trip requirements and operating procedures, ensuring sufficient supplies of cold towels, beverages, seasick FIRST aids, and rain gear in rainy seasons.
• Work closely with the Boat Captain to complete all checklist items before trips.
• Ensure the boat is clean, fully set up, and ready at the guest jetty 30 minutes before departure, adhering to resort grooming and uniform standards.
• Assist guests throughout trips, especially during inclement weather, ensuring their comfort and safety.
• Support the Boat Captain during trips and daily operations as needed.
• Follow maritime laws and safety regulations, maintaining compliance with the Seaworthy certificate requirements.
• Clean and maintain the boat and equipment according to schedules; report and follow up on maintenance issues with the Captain or Coordinator.
• Assist with maintenance tasks such as anchor points and navigation lights under direction.
• Take proactive safety measures, including checking for fuel leaks, ensuring life jackets and fire extinguishers are functional.
• Communicate guest requests and issues promptly with the Boat Captain or relevant departments.
• Manage guest queries efficiently and resolve issues within your authority; document incidents as required.
• Collect and relay guest feedback to ensure appropriate follow-up actions.
• Report any crew disciplinary concerns to the Transport Manager or Coordinator.
• Attend all designated training programs with enthusiasm and commitment.
• Foster positive teamwork and build strong relationships with colleagues across departments.
• Uphold and contribute to Resort Standard Operating Procedures and suggest improvements.
• Promote resort services and facilities actively to guests and stakeholders.
• Maintain professional grooming, hygiene, and uniform standards at all times.
• Comply with all health, safety, and environmental policies and workplace regulations.
• Perform any other duties as assigned by management or the Resort General Manager.

What we're Looking For:

• Previous experience in boat operations or hospitality roles related to guest transfers and excursions is preferred.
• Knowledge of maritime safety laws and compliance requirements in the Maldives.
• Ability to work closely with the Boat Captain and follow instructions effectively.
• Strong guest service skills with a focus on safety, comfort, and professionalism.
• Good communication skills to handle guest inquiries and internal coordination.
• Reliable, punctual, and committed to maintaining high standards of grooming and conduct.
• Team-oriented with a positive attitude and willingness to take initiative.
• Able to perform manual tasks related to boat cleaning and maintenance under supervision.
• Willingness to attend training and continuously develop skills.
• Adherence to resort policies on safety, hygiene, and operational procedures.
• Flexible and adaptable to dynamic work environments and schedules.

Who we are:

Nova Maldives, the soulful island resort nestled in the South Ari Atoll, believes in a greater calling than simply a lifestyle holiday destination. Its where people can live in the moment and immerse themselves into the spirit of the Maldives and the vibrant Nova community. Smart, playful, human, rooted and responsible, Nova embodies the very essence of the Pulse Hotels & Resorts brand. Its a refreshing take on the all-inclusive concept that extends beyond meals and services, Nova is about people taking the time to do what makes their soul happy.