Guest Service Associate (Local)

Nova Maldives is seeking a passionate Guest Service Associate join our soulful island resort!

What You'll Do:

• Deliver warm, professional, and personalized guest greetings and farewells to ensure every guest feels welcomed and valued.
• Handle guest check-in and check-out processes efficiently using the Opera Property Management System, ensuring accuracy and attention to detail.
• Maintain up-to-date guest information and local event details to assist guests with personalized recommendations and requests.
• Assist with guest inquiries, requests, and complaints promptly and courteously, reporting to Assistant Front Office Manager or Front Office Manager as needed.
• Support cashiering duties including cash handling, processing payments, and following cash security procedures in line with resort policies.
• Ensure all guest transactions, room postings, and reservations are correctly entered and managed within the Opera system.
• Coordinate with other hotel departments to ensure smooth communication and seamless guest experiences.
• Maintain cleanliness and orderliness of the front desk and lobby areas to uphold the resort’s luxury image.
• Assist in maintaining daily occupancy statistics and other reports as directed by supervisors.
• Follow all resort policies, procedures, and brand standards to ensure compliance and consistent service delivery.
• Participate in daily shift handovers, sharing relevant guest and operational information with the incoming team.
• Support training initiatives by assisting in the onboarding and mentoring of new Front Office team members.
• Promote spa, dining, room upgrade and resort activities to guests, encouraging additional service usage and upselling opportunities.
• Assist with maintaining stock levels of front desk supplies and ensure all operational equipment is functioning properly.
• Demonstrate punctuality, professionalism, and excellent grooming standards at all times in line with resort policies.

What We're Looking For:

• Minimum 1 to 3 years of experience as Guest Service Associate in a luxury setting. Previous experience in the Maldives will be an added advantage.
• Strong command of English language and other foreign languages will be an added advantage.
• Strong organizational, interpersonal and communication skills, with the ability to engage warmly and professionally with diverse international guests.
• Demonstrated ability to handle guest requests, feedback, and complaints with empathy, patience, and a solution-oriented approach.

• Basic proficiency with property management systems (Opera experience preferred) and Microsoft Office applications to support daily operational tasks.
• Professional appearance, positive attitude, and a genuine passion for delivering exceptional guest experiences aligned with luxury brand standards.

Who we are:

Nova Maldives, the soulful island resort nestled in the South Ari Atoll, believes in a greater calling than simply a lifestyle holiday destination. Its where people can live in the moment and immerse themselves into the spirit of the Maldives and the vibrant Nova community. Smart, playful, human, rooted and responsible, Nova embodies the very essence of the Pulse Hotels & Resorts brand. Its a refreshing take on the all-inclusive concept that extends beyond meals and services, Nova is about people taking the time to do what makes their soul happy.