Assistant L&D Manager

Assistant L&D Manager

Job Title: Assistant L&D Manager - Nova Maldives

Nova Maldives has an exciting opportunity for a passionate and experienced leader to join our soulful island resort as a Assistant L&D Manager.

About the Role:

Reporting directly to the General Manager, you will be responsible for the seamless operation and strategic development of learning and development initiatives.

As this is a hands-on, leadership role, it requires you to have a proactive approach to maintaining our high standards of service, quality, and guest satisfaction.

What You'll Do:

• Design, deliver and evaluate training programs aligned with Nova Maldives’ service and brand standards.
• Conduct regular Training Needs Analysis to ensure learning initiatives meet operational requirements.
  
• Develop and implement the annual Training & Development Plan within approved budgets.
  
• Create, update and standardize SOPs across all departments to ensure consistency with Nova Maldives brand standards.
  
• Monitor and assure training quality, including auditing training outcomes and team competency levels.
  
• Lead, support and supervise departmental trainers, ensuring effective on-the-job training and skill development.
  
• Develop career development pathways and succession plans to enhance staff growth, productivity, and retention.
  
• Oversee service quality assurance initiatives and support the implementation of the Nova Maldives philosophy.
• Maintain accurate training records, reports, feedback summaries, and documentation for all programs.
  
• Collaborate with stakeholders to develop training content, materials, manuals, and communication bulletins.
  
• Ensure compliance with policies and brand standards across all training activities and materials.
  
• Drive continuous improvement in training programs through evaluation, feedback, and innovation.
  
• Support guest satisfaction and team engagement initiatives through targeted learning interventions.
• Coordinate with department heads to ensure training initiatives support operational priorities and business goals.
• Evaluate external training providers and manage relationships to source high-quality learning solutions.
• Support onboarding programs to ensure new team members receive the required training from day one.
• Facilitate cross-training opportunities to enhance multi-skilling and operational flexibility across departments.
• Monitor team performance improvements post-training and recommend further development actions where needed.

What We're Looking For:

• Bachelor’s degree in Human Resources, Training & Development, Education, Hospitality Management, or a related field.
• Minimum 3–5 years of experience in Learning & Development, Training, or Talent Development within the hospitality industry (resort experience preferred).
• Strong knowledge of training design and delivery, including competency frameworks, TNA processes, and adult learning principles.
• Demonstrated experience creating SOPs and service quality programs, with understanding of brand standards in luxury or upscale hospitality.
• Excellent communication, facilitation, and coaching skills, with the ability to lead departmental trainers and engage multi-cultural teams.

Who we are:

Nova Maldives, the soulful island resort nestled in the South Ari Atoll, believes in a greater calling than simply a lifestyle holiday destination. It’s where people can live in the moment and immerse themselves into the spirit of the Maldives and the vibrant Nova community. Smart, playful, human, rooted and responsible, Nova embodies the very essence of the Pulse Hotels & Resorts brand. It’s a refreshing take on the all-inclusive concept that extends beyond the meals and services. Nova is about people taking the time to do what makes their soul happy.