Virtual Assistants

Job Opportunity          : Virtual Assistant

Location                       : Remote

Client                            : Leading Financial Institution
Application Deadline : 21st July 2024

Do you have a keen eye for detail and a passion for delivering top-notch customer service? A renowned financial institution is seeking a Virtual Assistant to join their team. This is an excellent opportunity to work remotely, support a thriving organization, and advance your career in a dynamic environment.

Position Overview:

As a Virtual Assistant, you will be a vital part of the Customer Service Department for a successful financial institution. Your responsibilities will include managing personal and commercial loan applications, verifying data, cross-referencing information, handling email correspondence, and providing outstanding customer service via phone and email.

Key Responsibilities:

• Provide support to the Customer Service Department through email and phone communications.
• Verify and cross-check data to ensure accuracy and completeness.
• Manage the pre-and post-administration processes for personal and commercial loan applications.
• Enter and process customer information accurately in various software systems.
• Adhere to all required scripts, policies, and procedures.
• Maintain confidentiality and handle personal information securely.
• Accurately capture and submit information to the appropriate recipients.
• Perform general administrative tasks as required.

Required Skills and Qualifications:

• Proficient in English, with excellent verbal and written communication skills, capable of interacting with international clients.
• High level of attention to detail and accuracy.
• Strong computer skills, with the ability to navigate and utilize various software systems.
• Excellent data entry and typing skills.
• Customer-focused, with a positive, helpful, patient, responsive, and empathetic demeanor.
• Ability to manage multiple tasks, maintain focus, and work independently with minimal supervision.
• Quick learner, able to retain and apply training information effectively.
• Own a functional laptop or desktop computer.
• Have a reliable and high-speed internet connection (proof will be required).
• Prepared for power outages with a backup solution.
• Maintain a quiet and distraction-free workspace.
• Available to start immediately.

How to Apply:

Interested candidates are encouraged to apply below. Only successful candidates will be contacted. Become an essential part of a team that values accuracy, professionalism, and exceptional service.

For more information, visit our website at www.novatalent.co.ke or contact us at info@novatalent.co.ke