Job Openings Customer Support Agent (YTC) in Lisbon, Portugal

About the job Customer Support Agent (YTC) in Lisbon, Portugal

Our Multinational Client is seeking a Customer Support Agent position in Lisbon, Portugal!


Job Offer details:

Position: Customer Support Agent (YTC)
Location: Lisbon, Portugal
Languages: German + English
Shifts: Monday to Friday, 9 AM - 6 PM
Start Dates: May 27th, June 11th, June 24th, July 8th

Assistance: Real estate team support


Responsibilities:

  • Communicate with customers via telephone, email, and chat
  • Ensure customer satisfaction by providing professional support
  • Handle customer complaints and offer appropriate solutions within time limits
  • Troubleshoot and provide solutions for client issues
  • Collaborate with other specialists to resolve help tickets
  • Document actions taken and categorise cases for the engineering team


Benefits:

  • Excellent remuneration package based on experience and skills
  • Life insurance coverage