Customer Account Representative

About Us 

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention

Position Summary

Novra Corp is seeking a Customer Account Representative to manage client accounts and provide consistent support to customers. This role focuses on maintaining accurate account records, assisting with customer needs, and ensuring a high level of service and communication.

The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced customer-focused environment.

Responsibilities

• Respond to customer inquiries and provide account-related assistance
• Maintain and update accurate customer account information
• Monitor account activity and ensure proper documentation is recorded
• Coordinate with internal teams to resolve account issues
• Assist customers with service requests and follow-up needs
• Prepare account summaries, reports, and updates as needed
• Support onboarding and ongoing account maintenance processes
• Ensure timely communication with customers regarding account matters
• Perform additional duties as assigned by management

Qualifications

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Basic computer proficiency and data entry skills
• Ability to manage multiple accounts and priorities
• Customer service mindset with problem-solving skills
• Ability to work independently and within a team environment