Continual Improvement Management - Sr. Analyst

Job Summary

The Sr. Analyst Continual Improvement Management (CIM) performs on a team as a Subject Matter Expert (SME) for CIM. The purpose of this position is to implement service, process, and functional improvements. In addition, to provide the management of improvement initiatives comprised of goals to measure success, and phases that contain tasks with specific actions to complete improvement opportunities.

Responsibilities

• Acts as a CIM SME responsible for the development, implementation, and management of the CIM Processes & Policies as determined by the overall ITSM Roadmap.
• Works with Key technology stakeholders and Service/Process Owners to ensure the completion of improvement opportunities are tracked, reported on and managed to closure.
• Manage and work with the Governance, Risk & Compliance department on the development and operationalization of Associated SPM Policies and Controls.
• Manage and drive the development, enhancement, and configuration of the CIM Product ensuring compliance and adoption of the CIM Product.

Qualifications

• Bachelor's Degree or related work experience.
• 4 to 6 Years of Experience. 
• Experience in data analysis and identification of improvement opportunities.
• Familiarization with ServiceNow Performance Analytics & Reporting capabilities.
• Experience in collaborating across IT Functional teams.
• Demonstrated skills equivalent to that of Project or Program Manager.
• ITIL Foundation (V3 / 4) certification.
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
• Ability to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.