Community and Social Media Manager

Community & Social Media Manager

We’re looking for an experienced Community Manager and Social Media gun to join our incredible team on a Full-Time basis. The purpose of the Community Manager & Social Media Assistant role is to find, build and activate potential customers across various communities such as slack, facebook groups, reddit and our social channels. They will be key in keeping our social communities engaged, ensuring all customers feel loved, valued, and heard, with timely, authentic, and brand-aligned interactions. You will find suitable prospects through researching suitability to our platform and building a relationship with them to enable an introduction to our brand and then turning them into followers who are loving and loyal fans of the brand!

You will also support the social media and marketing efforts of the business, through coordinating and executing our strategy and content through relevant channels including content creation, scheduling, monitoring, interacting, reporting, and expanding brand reach and engagement. 

Duties and responsibilities

• Community management - Engage with our social communities across all platforms and groups in an engaging, personality-fuelled, and on-brand manner, responding to comments, answering questions, and queries.
• Scheduling and content planning - Working with the social and marketing teams as well as social content creators to develop and schedule content plans, posting all approved social content across various platforms, plus posting other approved content as required.
• Conceptualizing, Drafting, and Writing outreach content for community outreach and social media.
• Basic image editing to crop, combine and overlay text and find suitable imagery to incorporate into social media.
• Report on weekly key community metrics, social interactions, outreach efforts, and other KPI'S.
• Assist and manage community activation and engagement campaigns (including influencer and ambassador programs)

A bit about you:

• Passionate about marketing and have at least 3-5 years of experience managing communities and/or doing social media content.
• Up to date and evolving knowledge across the digital marketing landscape and extensive hands-on experience across media channels and marketing technology platforms.
• Storytelling ability and know-how to design campaigns that attract & retain customers
• Strong editorial skills and are a great communicator
• Passionate about social media
• A passion for design and think outside the box to optimize growth opportunities
• Experience using marketing tech platforms - Google Analytics among others
• Team player, proactive and know how to contribute and make an impact
• Ambition; want to grow your career and marketing knowledge
• Pride yourself in being creative and know how to build awareness and brand equity
• Results-driven and understand the importance of reporting on performance
• Proven ability to write, edit and post content that drives traffic. 
• Ability to work efficiently without compromising quality or accuracy.