IT Manager

Position Title : IT Manager

About us

NYLC S.A. is a dynamic Haitian institution dedicated to promoting financial inclusion by offering sustainable banking services to unbanked individuals across the country. As part of our growth and commitment to enhancing access to financial services for all, we are excited to invite passionate and skilled professionals to join our team. NYLC S.A is currently seeking an IT Manager to drive our mission forward and contribute to our continued success. This is an immediate opening for an impactful role within a thriving organization.

Role Overview

We are seeking a proactive, hands-on IT Manager to oversee our technology infrastructure, ensure system availability and security, and lead day-to-day IT operations. You will partner with cross-functional teams to implement new solutions, drive continuous improvement, and maintain best practices in network, hardware, software, and user support..

Key Responsibilities

Infrastructure & Operations

• Design, deploy, and maintain on-premises and cloud-based servers, storage, and network equipment.
• Oversee WAN/LAN connectivity, firewalls, VPNs, and wireless networks to guarantee 99.9% uptime.
• Implement patch management, backups, and disaster-recovery plans to safeguard business continuity.

Security & Compliance

• Develop and enforce IT security policies (antivirus, endpoint protection, access controls).

• Conduct regular vulnerability assessments, penetration tests, and compliance audits (e.g., GDPR, internal standards).

• Lead incident response: identify, contain, remediate, and document security events.

Service Desk & End-User Support

• Manage a small help-desk team: ticket triage, escalation procedures, SLA tracking, and resolution metrics.

• Provide 2nd/3rd-level support for desktops, laptops, mobile devices, and collaboration tools (Microsoft 365, VoIP).

• Train users on new systems, best-practice guidelines, and self-service resources.

Project Management & Technology Roadmap

• Partner with stakeholders to gather requirements, build business cases, and implement strategic IT projects (e.g., ERP rollouts, network upgrades).
• Create project plans with clear deliverables, timelines, budgets, and risk mitigations.
• Evaluate emerging technologies and vendors to drive continuous innovation.

Vendor & Budget Management

• Negotiate contracts and SLAs with hardware, software, and service providers.

• Track IT expenditures, forecast capital and operational budgets, and report on ROI.

• Maintain inventory of all IT assets and manage lifecycle (procure deploy retire).

Qualifications & Experience

• Bachelors degree in computer science, Information Systems, or related field.
• 5+ years of IT experience, with at least 2 years in a supervisory or managerial role.
• Hands-on expertise in Windows Server, Linux, Cisco networking (routers, switches, firewalls), and cloud platforms (Azure/AWS).
• Strong knowledge of cybersecurity frameworks (ISO 27001, NIST) and best practices.
• Proven track record managing help-desk operations and IT service delivery.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work under pressure and adapt to shifting priorities in a fast-paced environment.

Preferred / Other Qualifications

• Professional certifications: MCSE, CCNA/CCNP, CISSP, ITIL Foundation.
• Experience with virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes).
• Familiarity with scripting/automation (PowerShell, Python) and infrastructure-as-code (Terraform, Ansible).
• Bilingual in English and French/Creole.
• Experience in multi-entity or multi-location operations.

To apply candidates must provide:

A cover letter outlining your experience

A resume in PDF format

A copy of all relevant degrees and certifications related to the position

Interested candidates are requested to submit their application via our platform: https://www.careers-page.com/nylc-sa

Only candidates selected for an interview will be contacted.