Job Description:
You will be responsible for supporting customer care operations, ensuring timely coordination of training-related activities, and maintaining accurate student and CRM records while meeting compliance and service delivery standards.
Other responsibilities include but are not limited to:
- Manage client communications via email, addressing training inquiries and coordinating with internal teams to resolve concerns.
- Oversee the national admin inbox, triaging emails and assigning them to the appropriate teams.
- Record student outcomes and issue training certificates in line with competency requirements.
- Coordinate with onshore teams and trainers to meet SOA (Statement of Attainment) timelines and service metrics.
- Prepare and submit daily reports on missing documents, course packs, and incomplete SOAs.
- Perform CSQ-related tasks including eligibility checks, funding approvals, data validation, claim submissions, and reconciliation.
- Maintain CRM data integrity by merging duplicate records and updating student statuses.
- Perform data entry tasks including uploading IDs and encoding enrolment forms.
- Ensure all customer and student records are accurate and up to date.
- Provide backup support to team members during leave periods or peak workloads.
Requirements:
- Bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
- Minimum 2-3 years experience in customer service, administration, or training coordination.
- Strong written communication skills with the ability to manage client inquiries professionally.
- Experience working with CRM systems and maintaining data accuracy.
- High attention to detail and strong organizational skills.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Experience in training or education-related environments is an advantage.
Join our team and enjoy these benefits & perks:
- Medical, dental, and life insurance from day one
- Paid vacation
- Sick leave (with quarterly conversion)
- Competitive salary and annual appraisals
- Financial assistance program
- Mandatory government benefits and 13th-month pay
- Company events - promoting work-life balance and career growth
Only shortlisted candidates will be contacted