Customer Service Specialist (Danish-speaking)

Position Summary
We are looking for a motivated Customer Service Specialist to join our team. In this role, you will act as the first point of contact for our customers, providing support, answering inquiries, and ensuring a positive experience. You will handle a variety of customer interactions across multiple channels while maintaining high standards of service and professionalism.

Key Responsibilities

• Respond to incoming customer inquiries via phone, email, chat, or social media

• Assist customers with account management, product or service questions, and issue resolution

• Provide accurate information on policies, products, and procedures

• Escalate complex issues to the appropriate department while ensuring follow-up

• Maintain detailed records of customer interactions in internal systems

• Identify opportunities to improve customer experience and suggest enhancements

• Work collaboratively with team members and supervisors to meet service goals

Qualifications & Skills

• Strong communication skills in Danish + English

• Prior experience in customer service, call center, or BPO environments preferred

• Ability to handle multiple tasks in a fast-paced environment

• Proficiency in using computers and customer service software

• Problem-solving skills with a positive, customer-focused attitude

• Flexibility to work different shifts, including weekends or evenings

What We Offer

• Competitive salary and benefits

• Comprehensive training and professional development opportunities

• Dynamic, multicultural team environment

• Opportunities for career growth and advancement