Customer Delight Representative - French-speaking

We believe in connecting great people with great opportunities.

Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening.

Your Role:

• Provide support to small and medium-sized businesses using Facebook and Instagram ads products.
• Assist clients through various communication channels, including live chat, emails, and outbound phone calls.
• Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers.
• Identify trends and address challenges faced by multiple SMB clients.
• Provide product and tool support to enhance clients advertising experience.

Your Qualifications:

• Fluency in French (C2) and proficiency in English (B2).
• Strong communication skills with a customer-focused attitude.
• Ability to work in a fast-paced, innovative environment.
• Experience in customer service or client support roles is an advantage.
• Flexible availability to work on a rotating shift schedule, including weekends.

The Offer:

• Comprehensive training program to prepare you for success.
• Competitive salary package with meal allowance and health insurance from day one.
• Holiday and Christmas bonuses, as well as other benefits.
• Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00).