Customer Service Expert - German-speaking (Cruise Lines)

We believe in connecting great people with great opportunities.

Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening.

They are as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. They are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest, and offer an enriching, immersive and safe cruise experience.

Your Role

• Taking Inbound calls
• Sell cruises packages
• Cross-Sell or Upsell cruises packages and associated products
• Customer support for post-booking and booking management
• Support travel agents with bookings and booking management
• Support customer with information about a range of questions like destination, boats, documentations, prices etc.

Your Qualifications

• C1 level of German
• Good English skills (B2)
• Sales experience is mandatory.
• good PC skills
• fast decision-maker, with positive outlook
• be available to work flexible hours and days

The Offer

• Competitive base salary and benefits
• Work fully remote from anywhere in Portugal
• Private health insurance
• Great Schedule Monday to Friday: 08:00h 18:00h, Saturday and Sunday 08:00h 17:00h
• Enrich your CV by working for a major worldwide brand
• Multicultural Team