Customer Support Representative (Airline) - French-speaking

We believe in connecting great people with great opportunities.

Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening.

Your Role

• Deliver customer support via phone, email, and chat, ensuring professional and friendly service.
• Handle sales inquiries, general information requests, and customer complaints.
• Manage sensitive customer cases, including escalations from regulatory bodies.
• Oversee booking management: creating, modifying, or cancelling reservations.
• Support back-office tasks including ticket issuance, modifications, and cancellations.
• Provide accurate, real-time information to help customers make informed decisions.
• Exceed customer expectations by creating memorable, positive travel experiences.
• Actively listen to customers, acknowledge their needs, and provide tailored solutions.

Your Qualifications

• Fluent French(C1) and good English (B2).
• Minimum 6 months of experience in customer service (mandatory).
• Previous experience in tourism or as a travel representative is a plus.
• Strong communication skills with empathy and a collaborative mindset.
• Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred.
• Ability to adapt to rotational shifts and dynamic schedules.
• Problem-solving skills and the ability to handle complex or sensitive cases.

The Offer

• Full-time, on-site role based in Lisbon.
• Rotational shifts, Monday to Sunday, with days off on a rotating basis.
• Paid training and continuous professional development.
• Health insurance and meal allowance.
• Relocation support available for candidates moving to Lisbon.
• Career progression opportunities in a global company.
• Multicultural and supportive work environment.