Customer Support Specialist (German-speaking)

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.

• Guide customers in selecting the right product based on their needs and budget.

• Provide clear, accurate information about product features and specifications.

• Keep customers informed on the progress of their orders and deliveries.

• Assist with after-sales support, including warranty requests and issue resolution.

• Collaborate with internal teams to ensure seamless customer experiences.

• Suggest improvements to processes and contribute to team best practices.

• Support the creation and updating of training and knowledge resources.

Qualifications

• Native or fluent German, with strong written and verbal communication skills.

• Good command of English (minimum B2 level).

• Previous experience in customer support or a related field is an advantage.

• Strong communication, problem-solving, and interpersonal skills.

• Proactive, adaptable, and comfortable in a dynamic work environment.

• Interest in sustainability, technology, or mobility is a plus.

What We Offer

• Opportunity to work in an international environment with a motivated team.

• Room for professional development and personal growth.

• A workplace that values innovation, responsibility, and excellent customer service.

• Competitive benefits package including meal allowance, performance bonuses, and other perks.

• Standard working hours: Mon-Fri 9:00 17:30.