Customer Support Agent - German-speaking (System Solutions)

We believe in connecting great people with great opportunities.

Our team is currently recruiting for a client in Germany, and we would be delighted to have you explore this opening.

What You Will Do in This Role

• As a Customer Support Agent, you will:
• Be the direct voice of our company the essential link between the company and our customers.
• Provide support to German-speaking customers via phone, email, chat, and social media.
• Address inquiries from merchants regarding our products and services, offering comprehensive support.
• Actively contribute to improving customer satisfaction by optimizing processes and solutions.
• Collaborate with other departments, such as Sales and Marketing, to ensure a seamless experience for our customers.
• Work as part of an international and multilingual team, promoting service improvements across the board.

What Were Looking For

• Were a great match if you:
• Fluent in German (C1), both written and verbal communication, and have an advanced level of English (B2).
• Possess strong communication skills and can build rapport with customers quickly approachable, patient, and customer-focused.
• Have excellent problem-solving abilities, a curious mindset, and persistence in resolving issues.
• Prior experience in customer support is beneficial, especially with omnichannel support (phone, chat, email).
• Have empathy and dedication to delivering high-quality service, making customer satisfaction a top priority.
• Ability to manage escalations and resolve complex issues in a calm, organized manner.
• Comfortable with technology: able to multitask and use tools like smartphones, tablets, and computers efficiently.
• Youre well-organized and can manage your time effectively, even under pressure.

Offer

• In this role, we offer benefits to help you support your unique lifestyle:
• Full-time, indefinite contract (with flexibility based on your experience and our clients needs)
• Competitive salary plus performance bonus
• Work from home in Portugal (land)
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes to boost your skills