Operations & Customer Specialist

Operations & Customer Specialist
Hybrid · Full-time · Belgrano R, Buenos Aires
US-based company in the home services industry

ABOUT THE ROLE
A US-based company in the home services industry is looking for a reliable, organized, and customer-oriented Operations & Customer Coordination Specialist to support daily operational workflows and customer communication.
This role combines operations coordination, customer service, scheduling, estimating support, invoicing, and project follow-through. The person in this role will help ensure projects continue moving smoothly from the initial customer interaction through scheduling, ordering, and final invoicing.
This is a stable and structured position for someone who enjoys organization, communication, and keeping multiple operational processes aligned throughout the day.

RESPONSIBILITIES
• Answer and manage incoming customer calls professionally and clearly
• Prepare customer estimates using internal pricing tools and systems
• Order materials through vendor platforms after approved estimates
• Coordinate installation schedules and customer appointments
• Support invoicing and administrative follow-up processes
• Maintain accurate updates inside internal systems and workflows
• Coordinate communication between customers, vendors, and operations
• Help keep projects organized and operationally on track

REQUIREMENTS
• At least 1 year of previous experience in administration, customer support, scheduling, coordination, operations, or similar roles
• Advanced or fluent English, written and spoken
• Resume must be submitted in English and clearly state the English level
• Comfortable communicating with US-based customers by phone
• Comfortable learning and using systems such as CRM platforms, scheduling tools, and operational software
• Strong organizational and multitasking skills
• Reliable, detail-oriented, and process-focused
• Comfortable working Monday through Friday aligned with Mountain Standard Time business hours
• Comfortable attending the office in Belgrano R once per week
• Reliable internet connection and appropriate remote work setup

PREFERRED QUALIFICATIONS
• Previous experience supporting US-based companies remotely
• Experience with ServiceTitan, QuickBooks Online, or similar systems
• Previous scheduling or coordination experience
• Experience in customer-facing operational environments

SCHEDULE & COMPENSATION
• Monday through Friday
• Aligned with US Mountain Standard Time working hours
• Hybrid structure with once-per-week office attendance in Belgrano R, CABA
• Compensation based on experience, approximately between USD 2,000 and USD 2,500 monthly

WHAT WE’RE LOOKING FOR
We’re looking for someone dependable, organized, communicative, and comfortable balancing customer interaction with operational coordination responsibilities.
The ideal person enjoys keeping processes moving, staying organized across multiple workflows, and helping create a smooth experience for both customers and the internal team.

APPLICATION INSTRUCTIONS
Please submit your resume in English and explicitly state your English proficiency level within the resume.
Applications without English resumes or without an English level clearly stated may not be considered.