Job Type: Full-Time
Work Setup: Onsite - Day shift

About the Role

We're looking for a proactive and organized Property Management Service Coordinator to coordinate maintenance and service work orders. In this role, you'll communicate with clients and tradespeople, assign and follow up on jobs, manage emails and calendars, and help keep daily operations on track.

The ideal candidate has experience working with trades and coordinating service or maintenance work. They're confident on the phone, manage email correspondence efficiently, and take initiative to ensure work orders are clearly communicated and progress smoothly.

Key Responsibilities

• Receive, prepare, assign, and track service and maintenance work orders.
• Call clients to discuss service requests, confirm job details, and provide updates.
• Contact tradespeople to issue work orders, confirm availability, and coordinate job requirements.
• Manage email correspondence and respond to or route requests promptly.
• Schedule jobs, appointments, and follow-ups using shared calendars.
• Proactively follow up with clients and tradespeople on open work orders and outstanding actions.
• Keep accurate records of work orders, client communications, schedules, and job progress.
• Identify urgent requests and escalate them to the appropriate person.
• Support day-to-day service and operational administration.
• Suggest improvements to coordination, communication, and work order processes.

Skills and Qualifications

• Experience in service coordination, maintenance coordination, trade operations, or a similar role.
• Practical experience working with tradespeople or coordinating trade-related jobs.
• Confident and professional when calling clients and tradespeople.
• Strong email and calendar management skills.
• Highly proactive, organized, and dependable, with strong follow-through.
• Able to manage multiple work orders and changing priorities.
• Clear written and verbal communication skills.
• Strong attention to detail and accurate record-keeping.
• Comfortable using work order, scheduling, and office software, and able to learn new systems quickly.

What We're Looking For

We're looking for someone who can confidently coordinate between clients and tradespeople, issue clear work orders, and keep jobs moving through timely communication and follow-up. You'll take ownership of your workload, stay organized when priorities change, and help ensure service requests are handled efficiently.