Operations Manager - Office Based (Clark, Pampanga)

Position Overview:

The Operations Manager will oversee the day-to-day operational management of the client and play a key leadership role in coordinating staff, systems, workflows, and business activities across the organisation.

The role is responsible for ensuring efficient operations across Sales, Marketing, Website & IT, Accounting Administration, Customer Support, and internal business coordination.

The Operations Manager will act as a central communication and coordination point between management, staff, contractors, technology providers, and external stakeholders.

Key Responsibilities

• Manage and coordinate daily business operations across all operational areas
• Supervise and support staff workflows, priorities, and performance
• Coordinate communication between departments, management, contractors, and external partners
• Assist with implementation and monitoring of operational systems, processes, and reporting
• Support Sales and Marketing operations including campaign coordination and customer engagement processes
• Coordinate Website & IT operational activities including system updates, issue management, and digital platform support
• Liaise with accounting administration regarding invoices, reporting, and operational documentation
• Oversee customer support processes to ensure timely, professional, and high-quality service delivery
• Prepare operational reports, meeting updates, and workflow tracking information
• Identify opportunities to improve operational efficiency, systems, and service quality

Skills & Experience

The successful candidate will demonstrate:

• Strong operations management and organisational capability
• Excellent communication and leadership skills
• Ability to coordinate multiple projects and operational priorities
• Strong technology confidence and digital systems awareness
• Experience working with business software, CRM systems, and online platforms
• A proactive, solutions-focused, and highly organised approach
• Experience within education, edtech, SaaS, or digital business environments is desirable