Admin Support Officer

We are looking for a proactive and detail-oriented Administration Support Officer with a solid background in BPO operations and experience handling client-based tasks. This role is essential in supporting internal administrative functions, compliance tracking, and report generation. The ideal candidate is highly organized, a strong communicator, and thrives in a fast-paced office environment.

Key Responsibilities:

• Maintain and update compliance records (e.g., Continuing Professional Development/CPD)
• Prepare and circulate internal reports including:
• New Matter Listings
• Settlements Reports
• Verification of Identity (VOI) Reports
• Time Recording Reports
• Work-in-Progress (WIP) Reports for team members
• Schedule key internal meetings such as WIP reviews, business development check-ins, and quarterly team updates
• Manage file closures and ensure proper documentation and compliance
• Maintain and distribute leave schedules; update individual calendars accordingly
• Upload payroll data into Xero or Employment Hero systems
• Assist with payroll processing and related administrative tasks under the guidance of the Office Manager
• Provide general support for client-based processes and communications as needed

Qualifications:

• Bachelors degree in Business or any related field.
• 3+ years of experience in an administrative or support role
• Must have prior experience working in a BPO setting
• Proven ability to handle client-based responsibilities
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Proficient in Microsoft Office applications; experience with Xero or Employment Hero is a plus
• Able to work independently and as part of a collaborative team

Work Setup:

• This is a full-time, onsite position
• Strictly office-based