Prescription Processing & Medication Order Coordinator

Work setup: Office Based – Clark, Pampanga
Employment type: Full Time
Schedule: EST / EDT – Night Shift

About the Role

We're looking for an organized, detail-oriented candidate to support our team with medication and product order processing. This role requires the ability to read and accurately process medical prescriptions, including verifying medication names, dosages, quantities, and patient details.

You'll work across pharmacy and vendor portals, an electronic health record (EHR), Monday.com, Slack, QuickBooks, and email to help ensure orders are accurate, documented, and communicated to the right people.

You'll work closely with the client and can ask questions whenever clarification is needed. The right person takes care with details, follows established processes, and helps keep orders moving smoothly for our team and patients.

Key Responsibilities

• Read and process medical prescriptions, checking for accuracy and flagging unclear or incomplete information.
• Place medication and product orders through pharmacy and vendor platforms.
• Review order information in the EHR and enter it into the appropriate ordering platform.
• Verify medication, dosage, quantity, patient details, shipping address, and delivery information.
• Add special notes or instructions to orders when needed.
• Email pharmacies about delivery dates, shipping requests, and other order instructions.
• Contact the client's team through Slack when information or clarification is needed.
• Keep order details updated in Monday.com and other internal systems.
• Follow the ordering process for each pharmacy or vendor.
• Maintain clear, accurate documentation of completed orders.
• Handle confidential patient information professionally and discreetly.

Qualifications

• At least 2 years of BPO experience or experience working in a client-facing role.
• Experience reading and processing medical prescriptions is required.
• Pharmacy experience or nursing experience is strongly preferred.
• A medical background is an advantage. Relevant experience may include pharmacy, nursing, medical transcription, or other healthcare support roles.
• Strong attention to detail and organizational skills.
• Comfortable managing multiple orders and tasks across different platforms.
• Able to follow written processes and instructions.
• Quick to learn new systems and pharmacy platforms.
• Comfortable asking questions when information is unclear.
• Reliable with follow-up, record keeping, and task prioritization.
• Professional when handling confidential patient information.

Preferred Experience

• Previous experience with EHRs, pharmacy portals, or medication and product orders.
• Familiarity with Monday.com, Slack, QuickBooks, or similar tools.
• Experience supporting a healthcare, pharmacy, or medical team remotely.