Account Manager

Job summary

As an Account Manager, you will be responsible for the management of a client account and primary project owner on the account.  This could range from a single large account to multiple medium sized accounts.

 

An account comprises of multiple projects, this account is also a Key Client (KC) of Superunionn Africa.  Depending on the account, you will be reporting directly into the Client Service Director and/or Business Unit Director.

 

 

Key responsibilities & accountabilities

■       Secondary owner of the client relationship at the account level – Marketing Manager (MM) and Brand Manager level

■       Effectively handle most aspects of client communications at a MM and BM level 

■       Building, strengthening and growing the relationship between the agency and client (middle management)

■       Managing the project team (account support, strategy and creative) and workflow

■       Meeting overall profit margins, targets and farming targets assigned to the account

■       Oversight, reporting and quality control of each project for this account

■       Develop and implement approach and process (in support of the overall company process)

■       Identify, interview and recruit candidates for the group account 

■       Support direct line manager in recruitment activities (identify and initial interviews only)

■       Implement internal processes to improve efficiency on each project  

■       Weekly forecast on finances, people and farming potential within each active project 

■       Actively implement agency standards, directives and process in day to day activities  

■       Drive the development of case studies and PR material for each big project, driving agency equity and credentials for the agency within each project

■       Learning and applying theories/ methodology within your day to day activities 

■       Reading, following and research of relevant content to grow your own knowledge on each project

■       Supports the Client Service Director and/ or Business Unit Director in developing and implementing process and systems

■       Ability to scope and negotiate fees on the account with the support of the Client Service Director and/ or Business Unit Director

■       Development of KC plans and quarterly forecast support

 

 

 

Role specific professional and technical skills

■       Strong project management skills

■       Very good writing and delivery skills relating to internal and external communication

■       Solid presentation skills at a MM and BM level

■       Ability to manage a large client with multiple projects

■       Excellent time management and organizational skills

■       Excellent interpersonal skills

■       Solid negotiation skills

■       Good business writing capability

■       Excellent understanding of strategic and creative brand content 

■       Solid understanding of global and local business operations and reporting pertaining to the agency

■       Good understanding of local reporting, directives and approaches within our business

■       Excellent understanding and experience in design, strategy and production process

■       Fully conversant with Microsoft (PowerPoint, Word, Excel) and Traffic Live

 

Job Behaviours

 

These are the behaviours expected for this role:

■       Leading from the front: Champion positive change by creating a sense of direction and purpose at a project level.  Encouraging a sense of mutual responsibility and encouraging high performance and delivery.

■       Team player:  Passion for meeting objectives together.

■       Accuracy: Attention to detail and a passion for reporting.

■       Showing interest:  Express interest in your project team’s ensuring that you understand personal diversity, strengths and weaknesses.

■       Being agile:  Being able to adapt your approach to projects to ensure we deliver within client expectations.

■       Continually learning: Keep learning and developing new skills and trends by participate in professional seminars, reading relevant research and insights, doing own desktop research.

■       Effective communication:  Persuade and influence others using logic and reason.  Negotiation your way to find and express solutions for broad and complex issues. 

■       Client centric views:  Ensuring that all decisions and executions are based around building a lasting partnership with the client and taking personal responsibility for improving and correcting customer service problems and eliminate underlying problems.  Take extraordinary steps to retain and grow these relationships.

■       Collaborating: Develop a relationship with key stakeholders (Client Service Director and Exco) to achieve common goals for the agency (policy, process, methodology, targets).

Being resilient: Prevail in all circumstances and being able to make important decisions

and the confidence to see these through.