Social Media Project Manager

Join A Local Team With A Global Footprint

Ogilvy Social.Lab is setting global benchmarks in digital marketing and is driven by offering our expertise to both local and international clients through a multi-market footprint.

We have enabled 'borderless ways of working', operating as connected teams and providing Creative, Content, Media and Intelligence capabilities to Ogilvy agencies and clients in more than 20 countries.

Join our globally connected team and work on challenging projects that transcend borders. Embrace a career that takes you to new horizons and make a global impact!

Job Summary:

The Social Media Project Manager is pivotal in orchestrating and steering a diverse range of social media projects spanning various markets and brands across the African landscape. The Social Media Project Manager oversees the coordination and execution of these projects, guiding them from initial briefing to successful delivery.

This role involves meticulous planning and follow-up. Crucial to this position is a comprehensive understanding and deep appreciation of social media dynamics, including an in-depth knowledge of the main features, advantages, and limitations across major social platforms.

Responsibilities:

Client Engagement & Relationship Management:

• Develop and nurture strong client relationships, serving as clients' and partners' primary point of contact.
• Achieve and sustain client satisfaction by balancing client and agency needs.
• Manage incoming and outgoing requests to meet and clarify client expectations.
• Educate clients on processes, procedures, and global methodologies when necessary.

Strategic Guidance & Partnerships:

• Collaborate with capability leads to align brand objectives and agency skills for successful project outcomes.
• Provide strategic social media project management support, fostering cross-functional collaboration to meet objectives effectively.
• Build and manage relationships with global teams and networks to aid in seamless and effective project delivery.

Project Planning and Management:

• Oversee the entire project lifecycle, including scoping, resource allocation, scheduling, and milestone tracking for timely delivery.
• Ensure projects are executed and implemented to meet scope, time, and budget objectives.
• Liaise with and manage project teams across local and global networks, ensuring information accessibility and timely communication by maintaining a project details repository.
• Monitor progress against timelines, ensuring projects remain on track.
• Develop and manage project status documents, reporting back to relevant stakeholders regularly.
• Proactively identify risks, implement solutions to maintain project trajectory, and conduct post-project evaluations to optimize future strategies.

Resource and Workflow Management:

• Forecast necessary resources aligned with project requirements.
• Continuously identify opportunities for process enhancement and efficiency, aiding in overall performance.
• Responsible for the day-to-day operations, including scheduling, task management, and communication within the project team.
• Motivate project teams, fostering a collaborative and high-performance work culture.

Financial Management:

• Manage day-to-day billing aspects, including invoicing, purchase orders, and financial reporting.
• Handle budget management and oversight, ensuring alignment with project requirements and financial objectives.
• Collaborating with finance teams to ensure accurate invoicing and adherence to financial protocols.

Qualifications

The ideal candidate would have the following background:

• Complex Social Project Management experience.
• Ability to accurately scope out new projects: breaking down deliverables and requirements, structuring the projects, identifying correct resources, and putting together costs/time.
• Ability to schedule, track and prioritise the work correctly with critical deadlines and milestones.
• Proficiency in crisis management and the ability to handle unexpected challenges effectively.
• Familiarity with social media advertising platforms and organic and paid social campaign strategies.
• Knowledge of content creation processes and understanding of creative development for social media platforms.
• Experience working with cross-functional or global teams, managing cultural nuances and diverse perspectives.
• Familiarity with social media analytics tools to effectively measure and report on campaign performance.
• Ability to keep a team motivated and moving forward.

We offer

• Full-time job within a growing and trendsetting agency.
• Global client portfolio.
• Attractive package and benefits.
• Continuous trainings. Career conversation and growing opportunities.
• Flexible hybrid work policy.