[OliOIi® Dubai] Operations Manager - F&B

Position: Operations Manager - F&B

Location: Dubai, UAE

EXECUTIVE SUMMARY

Join an amazing group of people at OliOli® Group venues and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration. OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum.

Find out more about OliOli® Group venues @ www.olioli.ae or www.instagram.com/olioliuae.

POSITION OVERVIEW

The Operations Manager F&B will be responsible for overseeing the performance, efficiency, and quality of food and beverage operations across OliOli® Group venues. This position plays a key role in ensuring exceptional guest experiences by upholding brand standards, driving operational consistency, and leading high-performing teams. The ideal candidate is a hands-on leader with a strong background in F&B operations, team management, and cost control.

KEY RESPONSIBILITIES

• Oversee daily operations of the café ensuring that customers are always provided with excellent level of service while making sure that the operations are profitable to the company.
• Ensure consistency in service, quality, cleanliness, and presentation.
• Streamline daily operations to reduce bottlenecks and improve service delivery.
• Oversee inventory control, ordering systems, and cost optimization.
• Manage relationships with suppliers and negotiate pricing and terms.
• Comply with all local health and safety regulations.
• Monitor hygiene and cleanliness standards in the branches and upkeep of all service equipment as per companys standard.
• Monitor KPIs and financial performance of each F&B outlet individually and collectively

Guest Satisfaction

• Investigate and resolve customer complaints about food quality and/or service by taking remedial actions immediately.
• Ensure a consistently high standard of guest service by monitoring customer satisfaction metrics and implementing service recovery procedures.

Cross-department collaboration

• Propose new menus for the café (in coordination with Marketing) within defined budgets, recommend selling price, rotate/change menus and introduce new products.

• Oversee and execute F&B marketing strategies, including close collaboration with the Head of Marketing to implement both short and long-term strategies aligned with the revenue goals.
• Connect the cafés products and services to the events and activations taking place in the building, collaborating with the Creative team and Guest Engagement team to accomplish this.

Team management:

• Ensure staffing of required positions, monitor staff performance with emphasis on professional development to ensure that they are working effectively and efficiently in compliance with established Hygiene & Safety Standards.
• Lead, manage and inspire the team of servers, chefs, and team leaders across locations.
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Oversee recruitment, training and development plans for F&B staff.

Operational excellency:

• Monitor food quality, hygiene, and safety standards in compliance with regulations
• oversee daily food and beverage operations, ensuring smooth and efficient service
• Establish and monitor targets, KPIs, schedules, and SOPs

Pre-opening responsibilities:

• Supports in the generation of new ideas for service and products that will maintain a competitive and leading edge over our competitors
• Actively contributes to the creation of venues bringing people together, generating connections that seal deals and embody truly interactive areas through branded F&B experiences
• Lead the opening of new F&B locations from planning, hiring, designing to launch
• Ensure teams are trained and ready for soft and grand openings
• Champion a mindset of experimentation and innovation to stay on top of trends for current and future venues

QUALIFICATIONS

• Bachelors degree in Hospitality, Business or any related field
• Specialized certificates are preferred
• 4+ years of progressive experience in F&B operations, including multi-unit management.
• Proficiency with POS systems, reporting tools, and inventory software.
• Willingness to travel between locations as needed.
• Knowledge of GCC H&S laws and regulations

• Ability to work productively with divergent opinions

• Excellent verbal, written and presentation skills; demonstrated active listening skills

• Demonstrated ability to be flexible and adopt at prioritizing and managing multiple tasks

• Sound knowledge of Microsoft 365

• Excellent organizational and time management skills

TRAITS & CHARACTERISTICS

• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment

• Positive attitude; respectful of diversity; patient and empathetic; friendly; growth-oriented; courteous

• Adaptable to perform a variety of duties.

• Attention to detail & meticulous.

• Solution-oriented professional.