Assistant Registered Manager

Hours: Full-time, permanent
Location: Somerset
Reports to: Registered manager


Role Purpose:

As an Assistant Registered Manager, you will be responsible for the operational day-to-day management of the service ensuring compliance with relevant legislation. Working in partnership with colleagues in the senior management team you will ensure the provision of a high-quality service enabling individual needs and organisational priorities to be met in accordance with available resources.

Key Responsibilities:

• To support the Registered Manager in the operational day-to-day management of the service, ensuring safe, effective and person-centred delivery.

• To provide calm, consistent and solutions-focused leadership to the Somerset team, promoting accountability, ownership and psychological safety.

• To lead agreed operational areas of the service, making day-to-day decisions within delegated authority and escalating concerns appropriately.

• To support the implementation and maintenance of clear systems, processes and routines that improve organisation, communication and service oversight.

• To work in partnership with the Registered Manager to ensure responsibilities, decision-making and escalation routes are clearly understood across the team.

• To oversee and support Care Coordinators in managing their caseloads, priorities, actions and professional development.

• To monitor service risks, staffing pressures, incidents and quality concerns, ensuring timely action and escalation where required.

• To support office staff through regular supervision, coaching, performance conversations and team meetings.

• To ensure clinicians and office staff maintain compliance with mandatory training, supervisions and competency requirements.

• To work closely with recruitment to support safe staffing levels and workforce planning.

• To attend and contribute to meetings with families, commissioners, social workers, MDT professionals and other stakeholders as required.

• To maintain a good working knowledge of CQC regulations, safeguarding responsibilities and current social care legislation.

• To support the completion of audits, governance processes, safeguarding enquiries, investigations and action plans.

• To ensure high-quality care planning, risk assessments, documentation and record keeping are maintained across the service.

• To promote a culture where colleagues identify solutions, take ownership and continuously improve practice.
• To work effectively and collaboratively with internal departments including HR, Recruitment, Compliance, Quality, Therapy, Finance and Operations.

• To uphold the welfare, dignity and outcomes of the people we support, clinicians and colleagues at all times.

• To maintain effective knowledge of PASS, care planning, risk assessment and Positive Behaviour Support.

• To support the onboarding and development of new colleagues, ensuring expectations, standards and company values are clearly understood.

• To maintain services within agreed quality, financial and operational parameters.

• To participate in the on-call rota as required and provide management support during out-of-hours issues.

• To undertake training, development and networking opportunities to maintain professional competence and support the growth of Leaf Somerset.

Person Specification

Skills and abilities:

• Calm and emotionally intelligent under pressure.
• Strong leadership and people management skills.
• Highly organised and systematic in approach.
• Able to balance operational oversight with attention to detail.
• Confident making decisions and holding others accountable.
• Excellent communication and relationship-building skills.
• Able to identify risks and escalate appropriately.
• Solutions-focused and able to drive continuous improvement.
• Passionate about developing people and creating high-performing teams.
• Committed to delivering exceptional outcomes for the people we support.

Experience and knowledge:

• Hold current qualifications relevant to health and social care within the industry level 5 (desirable).
• Willing to work towards a level 5 if not already got one.
• Experience working within a CQC regulated service.
• Knowledge of safeguarding practices.
• Have experience effectively managing services with adults and young children with disabilities / behaviours of concern. (Essential)
• Have experience with working with local authorities, families, supervisions, inductions, and training.
• Must have experience in undertaking risk assessments, care planning and reviews with a multiple team of relevant professional bodies.

Personal attributes / other requirements:

• Career focussed.
• Eager to learn.
• Impact-driven – wants to make a difference.
• People person.
• Confident problem solver.
• Excels in a fast-paced working environment.
• Strong team player.
• Self-motivated.
• Flexible and able to work with imperfection and ambiguity.
• Loyalty and commitment to company, clients, and teams.
• Full UK driving licence.

A-Player attributes:

CULTURE
Demonstrates our core values through behaviour.

COLLEAGUE
Possesses 'Ideal Team Player' virtues: Hunger, Humility and People Smarts.

COLLABORATION
Has the willingness and ability to work effectively with others.

COMMITMENT

Is passionate, loyal and is seeking somewhere to belong.

CAPABILITY
Has the willingness, the aptitude and the ability to learn.

COMPETENCE
Is skilled at the required level and keen to achieve mastery.

CONTRIBUTION
Is driven to make an impact and add value to the bottom line.