Business Development Manager

Role Overview :

To deliver exceptional service tailored to customer needs while achieving turnover targets, managing a robust customer portfolio, and actively promoting the companys brand and services.

Key Responsibilities

1. Sales & Business Development (The Hunter Role)

• New Client Acquisition: Proactively develop new business through cold calling, research, and attending industry events.
• Lead Management: Develop and convert leads into active clients to meet or exceed "new business" targets agreed upon with management.
• Service Promotion: Actively promote the full range of company services, including relocation and moving solutions.
• Strategic Representation: Represent the company at external marketing events, conferences, and exhibitions, including school or association functions (may include weekends)

2. Customer Relationship & Account Management

• Consultative Advisory: Provide professional advice regarding all steps of the relocation process, such as packing, transport, customs clearance, and insurance.
• Client Communication: Respond to all client requests promptly and efficiently via phone and email.
• Solution Design: Collaborate with marketing and in-home sales teams to prepare tailored offers and relocation services.
• End-to-End Support: Follow up with customers from initial inquiry through to final delivery and claim closing to ensure total satisfaction.

3. Operational & Technical Administration

• Survey & Analysis: Provide accurate survey sheets containing all relevant technical information (volume, access, heavy items) to ensure precise cost calculations and offers.
• File Preparation: Organize and prepare administrative files for the operational team once a move is booked.
• Project Kick-off: Coordinate with the technical team to open a move, introducing the customer and highlighting specific requirements.
• Quality & Compliance: Strictly adhere to company internal procedures and international quality standards such as ISO and FIDI FAIM.

Candidate Qualifications & Competencies

• Communication: Excellent interpersonal skills with a minimum mastery of the English language.
• Technical Proficiency: Ability to master company-specific software (NSI, SIGA) and general laptop use.
• Professionalism: Reflect company policy in all actions, maintain professional use of company assets, and demonstrate high ethical standards.
• Team Spirit: Demonstrate a positive attitude, share knowledge with peers, and support colleagues during periods of high workload.
• Self-Management: Highly versatile, organized, and capable of prioritizing tasks to meet deadlines with enthusiasm.
• Strategic Thinking: Ability to make logical, rational decisions and take initiatives to improve work quality and optimize the role.