Field Support Agent

We are currently seeking a motivated and organised Field Support Agent to join our growing team. This is an exciting office-based role supporting our field sales representatives and helping manage customer expressions of interest from initial contact through to appointment coordination.

The successful candidate will play a key role in engaging with customers, qualifying leads, and supporting the field-based team to maximise opportunities and ensure an excellent customer experience.

Key Responsibilities

• Making Outbound calls to contact customers who have registered an expression of interest and discuss services/products in more detail
• Qualify customer leads and coordinate follow-up appointments for the field sales team
• Support the field-based team by managing inbound customer interest and ensuring opportunities are progressed efficiently
• Liaise closely with sales representatives regarding customer updates and appointment scheduling
• Maintain accurate customer records and update internal CRM systems
• Follow up with customers regarding queries, appointments, and documentation where required
• Assist with daily administrative support for the wider sales team
• Build strong relationships with customers and provide a professional and friendly service at all times
• Work towards team KPIs and lead conversion targets

Key Requirements

• Previous experience in customer service, telesales, administration, or sales support
• Strong communication and relationship-building skills
• Comfortable making outbound calls and speaking with customers daily
• Highly organised with good attention to detail
• Ability to multitask and work in a fast-paced environment
• Experience using CRM systems or Microsoft Office is advantageous
• Positive attitude with a strong team-player mentality
• Ability to work closely with both office and field-based teams

What's on Offer

• Opportunity to join a growing and supportive team
• Office-based role with strong exposure to sales operations
• Career progression and development opportunities
• Dynamic and collaborative working environment