#2003 Warranty Coordinator

Warranty Administrator

Introduction

This is a newly created role within the team, supporting the Warranty Manager. The position will play a key role in ensuring the efficient handling of warranty claims, dealer queries, and reporting, while maintaining compliance with manufacturer guidelines and internal processes.

Key Responsibilities

• Compile and analyse reports across multiple warranty systems and the dealer management system

• Act as the main point of contact for dealer queries regarding warranty coverage and general enquiries

• Review warranty claims submitted by dealers to determine eligibility and coverage

• Ensure all supporting documentation is complete and compliant (technical reports, photos, attachments, etc.)

• Analyse customer complaints and technical reports to assess warranty validity

• Ensure all claims align with manufacturer bulletins and warranty guidelines

• Verify correct part usage and liaise with the Parts Department as required

• Maintain accurate records within the warranty system

• Manage dealer tickets via the online portal — review, advise, switch, or submit as appropriate

• Investigate claims rejected by the automated system and conduct manual analysis where required

• Process out-of-warranty goodwill claims in line with company criteria

• Prepare weekly reports on projected warranty spend per dealer

• Conduct ad hoc analysis of claims data (e.g. part validation, invoices, prior claims)

• Support warranty safety recalls in collaboration with the manufacturer

• Attend online meetings relating to recalls and technical updates

• Liaise with internal teams to support recall launches and readiness

• Issue recall communications to customers and assist with scheduling

Key Requirements

• Experience in a warranty, technical, or administrative role (automotive or similar industry preferred)

• Strong analytical skills with the ability to review and interpret technical and financial data

• High attention to detail and ability to ensure compliance with processes and guidelines

• Strong communication skills, with the ability to liaise with dealers and internal teams

• Ability to work independently and resolve issues proactively

• Good organisational and time management skills

• Proficiency in Microsoft Excel and experience working with multiple systems