Operation Manager - Logistics

Operation Manager

Grapevine, TX

Exempt Full-time 9:00-17:00 Onsite

ROLE AND RESPONSIBILITIES

- Ensures that operations and customer service are rendered in a professional, timely, and accurate fashion.

- Shipment arrangements (coordinate with customs broker, carriers, truckers, and customers) correctly in a timely manner.

- Assists the coordinator staff in solving operational issues, customer service items and client issues.

- To handle and supervise International Forwarding (Air & Ocean) operation, Warehouse distribution, Truck service, Moving service and Accounting operation independently with quality service and high level of performance.

- Complete billing in a timely manner, including creating billing, sending out, and processing vendor invoices. Then collect payments.

- Ensures that accounting matters are reported promptly and accurately.

- Cooperate with sales staff and actively generate new business and maintain business activity.

- Assists coordinator staff in establishing relationships with prospective clients, qualifying our services for the needs of the client and understanding the client's business needs.

- To provide quotations when needed to customers or overseas agents.

- Ensure accurate pricing for services offered and rendered as the rate negotiation team.

- To contribute to our company to maximize profit by minimizing costs.

- Monitors uncollected A/R and takes appropriate and timely action.

- Assists in performance evaluations, takes disciplinary actions when necessary.

- To organize information, files.

QUALIFICATIONS AND SKILLS

- To follow company rules & standard operating procedures to be able to work independently.

- Excellent computer skills and proficient in typing, excel, word, outlook, Web, Cargo Wise, Company internal system, etc.

- Excellent communication skills, both verbal and written.

- Knowledge of the freight forwarding business and knowledge and experience in organizational effectiveness and operations management, implementing best practices.

- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.

- Excellent interpersonal skills and a collaborative management style.

- Excels at operating in a fast-paced environment.

- Excellent people manager, open to direction and collaborative work style and commitment to get the job done.

- Ability to look at situations from several points of view.