Service Coordinator

Service Coordinator

About us

At ONEXP we specialise in audio, video, information technology and communication technology for superyachts and ultra-luxury residences. We offer a unique and bespoke suite of solutions and services within this field, incorporating advisory, project realisation, support, and product development. Currently we work on- and have delivered - some of the worlds most prestigious projects both at sea and on land with breathtaking designs and outstanding results that exceed the expectations of some of the most demanding clients who are not easily baffled.

We have proven to be a reliable and trusted partner by combining discretion and in-depth knowledge of AV/IT in combination with a strong focus on the execution and delivery of our projects. This is reflected by our core values which are Ownership, No-Nonsense, and Excellence.

At our HQ, which is based in the famous Van Nelle Fabriek in Rotterdam, we have various teams such as our support teams, development teams, and our After Sales team. This is also the venue where we prepare and test our solutions.

Within our After Sales team, we currently are looking for a Service Coordinator to join our ranks.

Who you are

As an after-sales professional, delivering seven-star service to our clients is something you thrive on.

Once our projects are delivered, they are handed over to our After Sales team which assists the crews and owners with support, warranty items, upgrades and scheduled maintenance related to the AV/IT systems on board.

By keeping in touch with the crews regularly, you know what is happening on the vessels you support.

Are there any (potential) issues that need to be resolved before the ship takes to the sea? You pro-actively make sure that all the systems we have delivered work flawlessly before the ship leaves port ensuring the best experience for the Guests and Owner.

You are also the key contact for support when something doesnt work the way it should. During these calls you provide initial support and collect valuable information that might be required when the case is escalated. An example is guiding someone through the basic troubleshooting steps in our IT & A/V system manuals. If the system still does not work, you will escalate the issue internally to our IT or A/V teams. However it is you, who remains the point of contact for clients.

As you have gained after-sales experience in the maritime world, you understand the challenges of supporting vessels worldwide. You understand that priority setting in this environment is key to delivering a seven-star service.

You will be the eyes and ears on the vessels we support, meaning you will be travelling internationally regularly. We expect you to be travelling up to 30% of your time and ad-hoc travel if and when required to deliver our seven-star service.

For this role you it is not necessary to be based in the Netherlands, you could also work closer to the vessels we support tin locations such as Malaga, Barcelona, Nice, Capri, etc. However we also expect you to travel to our HQ in Rotterdam regularly to be close to the teams you interact with, especially at the beginning of your career with us.

What we expect

We expect you to relate to our Core Values: Ownership, No-Nonsense, and Excellence.

Next to that, you bring multiple years experience as a Service Coordinator in the maritime world.

Your English language and communication skills are excellent due to the nature of our work.

What you get in return

You will be joining a successful scale-up that has earned its spot in the luxury yachting segment. We build some of the most advanced AV/IT solutions, and you could become part of the team that supports them.

We make sure that you have all the conditions to be successful, including a competitive salary and secondary benefits.

Feel free to reach out to Oliver Jongma, our Recruiter, if you want to have a chat about ONEXP and the role. You can reach him via oliver@onexp.com or call him on + 31 6 145 92676.