Job Description:
Role: Customer Service Representative
Division: Delivery
Job Code: CSV-001-3-A1
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Company Overview
OnSpot Global is an outsourcing company that specializes in delivering high-quality customer service solutions for a diverse range of clients across various industries. We are committed to providing exceptional support and helping our clients build strong customer relationships. We are seeking a dedicated and skilled Customer Service Representative to join our team and be part of our mission.
Position Overview
As a Customer Service Representative at OnSpot Global, you will be responsible for providing top-tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the opportunity to work with a variety of clients and contribute to their success.
Key Responsibilities:
- Responding promptly to customer inquiries and complaints via phone, email, and live chat
- Gathering customer information, assessing customer needs, and providing solutions to customer problems
- Resolving customer complaints and concerns in a timely and professional manner
- Maintaining accurate records of customer interactions and transactions
- Updating customer information in the customer service database during interactions
- Providing customer feedback to the appropriate internal teams
- Identifying customer needs and recommending appropriate products/services
- Providing an excellent customer experience, and maintaining customer satisfaction.
- Assist with other customer service-related tasks as necessary.
Qualifications:
- Proven experience as a customer service representative or similar customer service role
- Strong communication, interpersonal and problem-solving skills
- Excellent listening and comprehension abilities
- Proven ability to multitask and prioritize effectively.
- Strong attention to detail and accuracy
- Customer-oriented mindset
- Proficient in using customer service software, databases, and tools.
- High school diploma or equivalent; college degree is a plus.
Note: Some additional or removed responsibilities or qualifications can be added as per the requirement of the employer or specific tasks.
REQUIRED CORE VALUES:
- People Centric: Demonstrated commitment to fostering a culture that puts people first, valuing employees, clients, and partners as the heart of the organization. The ideal candidate will promote a supportive and inclusive work environment that nurtures individual growth and collaboration.
- Extreme Ownership: A strong sense of responsibility and accountability for driving results and achieving goals. You must be proactive in identifying challenges, taking ownership of solutions, and continuously seeking ways to improve processes and outcomes.
- Efficient - Fast, Fast, Fast: A focus on efficiency and agility, with the ability to drive growth initiatives rapidly while maintaining quality and effectiveness. The candidate should thrive in a fast-paced start-up environment, making timely decisions and executing with speed.
- We Are Intrapreneurs: An entrepreneurial spirit that encourages creativity, innovation, and risk-taking within the organization. The candidate should be proactive in exploring new opportunities, challenging the status quo, and fostering an intrapreneurial mindset among team members.
- Beat Yesterday: A commitment to continuous improvement and learning. The candidate should be dedicated to surpassing previous achievements and consistently striving for excellence in all aspects of the role.
- Integrity Matters: Uncompromising integrity and ethical behavior in all professional dealings. The candidate should uphold high moral principles, building trust and credibility with internal and external stakeholders.
This is a full-time onsite position. If you are a motivated and results-driven individual, please apply today. We look forward to hearing from you!