Service Intergration and Management Bundle Lead and SME

Buyer:  Department of Health and Aged Care

Location of work:  ACT . Candidates MUST be located in Canberra, ACT and available to work a minimum of 3 days per week from the office located in Woden, ACT.

Security clearance Must have Baseline

Role Description

The SIAM Bundle Lead is responsible for contribution to the Departments future Service Integration and Management approach and leading any subsequent approaches to market for these services. The SIAM Bundle Lead will lead a leveraged team of technical, commercial, and service delivery specialists, including the SIAM SME, to deliver assigned outcomes.

The successful SIAM Bundle Lead and SIAM SME will have a strong understanding of multi-vendor ICT operating models, contemporary development and service delivery frameworks and models, and contemporary service management toolsets and solutions. This includes:

• Applying their knowledge of the following to various aspects of the program, including but not limited to the development of approach to market requirements for enterprise computing services, evaluating responses, agreeing solutions, and implementing contracted outcomes:
  1. how the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners, developers, and end users.

  2. contemporary SIAM and ITIL Service Management services and operating models.

  3. other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.

  4. contemporary service management toolsets and solutions, including public cloud toolsets and solutions.

contemporary enterprise operations toolsets and solutions, including application performance monitoring.

SIAM Bundle Lead

• Work closely with the Sourcing Lead and the Program Office Lead in defining, scoping and managing the delivery of assigned outcomes.

• Work closely with the EL2 Director in ensuring appropriate levels of engagement are being undertaken with existing IT service management teams.

• Ensure that the Departments future people, process and technology requirements for SIAM are identified, documented and addressed.

• Work with all relevant stakeholders to develop any approach to market documentation for SIAM.

• Undertake, as necessary, research and investigation into modern ICT services, practices and delivery models.

SIAM SME

• Working with a diverse array of stakeholders to identify and develop SIAM requirements for inclusion in approaches to market.

• Developing documentation on both current state and future state requirements and other relevant documentation as required.

Supporting the SIAM Bundle Lead, Sourcing Lead, Program Manager and Program Office in their deliverables.

Required skills and experience

The SIAM Bundle Lead will have:

• Significant demonstrated experience in implementing large scale Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.

• Significant demonstrated experience in implementing SIAM services across large scale ICT delivery environments, including within Government.

• Demonstrated experience with service management and enterprise operational toolsets and solutions.

• Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.

• Ability to collaborate with technical and non-technical teams to identify gaps in strategy, delivery, and capability, resolve complex issues and seek consensus.

• The ability to lead relevant workshops and technical discussions to produce a consensus view or outcome.

• Strong written and verbal communication skills to effectively communicate to stakeholders, executive and technical staff. Ability to develop clear and concise documentation for inclusion in future approaches to market. The ability to clearly articulate requirements, expectations and outcomes is essential.

• The ability to present information and communicate expectations across conflicting priorities/workloads.

• Ability to work under pressure with close attention to detail. This includes the ability to plan, coordinate, and track the progress of various activities within agreed timelines.

The SIAM SME will have:

• Demonstrated experience in implementing Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.

• Demonstrated experience in implementing SIAM services across large scale ICT delivery environment, including within Government.

• Demonstrated experience with service management and enterprise operational toolsets and solutions.

• Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.

• Strong verbal and written communication and documentation skills. The ability to clearly articulate requirements, expectations and outcomes is essential.

• The ability to present information and communicate expectations across conflicting priorities/workloads.