Job Openings Technical Support

About the job Technical Support

Position Overview 

Technical Support offerings include a support system to ensure that issues with information technology networks and other tools are addressed and resolved in a timely manner, both internally and externally. Technical Support assists in minimizing interruption and achieving maximum performance with technology.  

Duties and Responsibilities May Include

  • Troubleshooting 
  • Help Desk and Ticket Management  
  • Application Installation  
  • Facilitating Application Updates 
  • Facilitating System Updates  
  • Managing Routine System Checks  
  • Handling Inbound Phone Calls  
  • Email Support 
  • Chat Support  

Position Requirements/Qualifications 

  • Experience in the above-mentioned requests  
  • Experience working with various technology  
  • Experience in communicating directly with customers  
  • Excellent English both written and verbal  


Common Tools & Software 

Ticketing Systems 
Chat Platforms 
Automatic Dialing Platforms 

CRMs 

Microsoft Suite