Fulfillment & Logistics Senior Manager KSA

Who we are

Opontia is the only digital-first consumer goods group in MENAT as well as Central & Eastern Europe, growing by acquiring successful e-commerce brands. We acquire, operate, and scale outstanding ecommerce brands with superstar products. We are backed by leading global investors and have raised one of the largest Series A rounds in the region at $42M. We have offices in Riyadh, Istanbul, Warsaw, and Dubai.

The Role

Opontia is looking for a Senior Manager who is passionate about Warehousing, Logistics, Marketplace and D2C E-commerce to be our new Fulfillment & Logistics Senior Manager, in Riyadh KSA office. In this role, your responsibility is to develop and manage our e-storage, order fulfilment, marketplace replenishment, last mile and reverse logistics operations. In addition to that, the Senior Manager in Fulfillment & Logistics will play an integral role in the operational integration of Opontias acquired brands in Saudi Arabia.

Key Responsibilities

• Identify, assess, onboard and manage suitable partners for Storage, Fulfillment & Last Mile in Saudi Arabia.

• Develop, improve and ensure compliance towards SOPs and SLAs with internal & external stakeholders designed for selling on online marketplaces, own websites, social commerce and B2B.

• Drive relevant internal and external governance.

• Conduct functional SWOT-, cost/benefit analysis and other operational strategy assessments.

• Continuously challenge the status quo and drive actions to improve efficiency & productivity.

• Ensure & improve performance on SLA fulfillment %, On Promise Attempts & Delivery %, Lead Time, Customer Return Rate %, Fulfillment and Logistics NPS and other Key Performance Indicators.

• Maintain and validate functional reporting to provide real-time trends and insights.

• Conduct functional due diligence of potential e-commerce brands to be acquired (complexity, costs, etc.)

• Drive the functional integration of newly acquired brands to our operational setup and avoid any interruption of sales and customer experience.

• Collaborate in cross-functional projects involving Acquisitions, Brand Management, Tech & Finance.

• Hire, manage and coach a team of Fulfillment & Logistics Executive Talents.

• Conduct staff performance reviews.

The perfect fit

• Hands-on mentality and entrepreneurial attitude at Opontia you will get your hands dirty.

• Data-driven mindset.

• Track record of building, growing and managing operations for e-commerce brands, e-commerce platforms or logistic companies specialized in e-commerce. (7-10 years in logistics, 2-5 years in e-commerce)

• Knowledge of e-fulfillment and last-mile operations in Saudi experience in the Middle East, Europe and Africa is a nice-to-have.

• Experience with tender management for freight and logistics requirements.

• Knowledge managing freight and 3/4PL companies.

• Outstanding project management, planning, and organization skills, including ability to handle multiple projects simultaneously in a fast-paced environment; ability to prioritize time and business relationship.

• Fluent in Arabic and English.