Fibre Sales Order Adminsitrator

Bitstream Sales Order Administrator

Duration: 6 months

Location: Midrand

Role purpose:

• To capture orders onto partner portals and monitor the delivery against these orders, dealing with any fallouts and ensuring customers are informed.
• Includes liaising with different role-players from infrastructure partners and internal sales teams.

Key accountabilities

• To capture orders from the system onto partner portals and maintain said orders.
• To review order quality coming from Sales channels and summarise feedback to Key Account Managers when corrective action is required.
• To manage customer escalations relating to bitstream delivery calmly and effectively
• To identify, summarise, & highlight delivery trends to managers.
• To ensure data integrity on all orders relating to the network the agent assigned to.

Core competencies, knowledge and experience

• Fibre general knowledge/experience (desirable)
• Customer facing experience
• Siebel, Oracle MSPI, knowledge
• Computer Skills (Intermediate Excel)
• 13-year experience in customer facing position (essential)

Must have technical / professional qualifications:

• Matric, plus(required)
• Relevant Technical Qualification (e.g. engineering) - Degree/Diploma/T3/S4/N6 National Diploma (Desirable)