Job Openings Junior, Genesys/ IVR

About the job Junior, Genesys/ IVR

Purpose of the job

we are looking for a Genesys Technical Support Engineer to join our technology contact center support team, who will help us working on the on-going support of a migration projects

Duties and responsibilities

  • Maintain contact center platforms and recommend new technologies/advancements that will enhance the platform.
  • Design and implement new contact center platforms
  • Design, develop, test, and promote code to address new business requests and support ongoing needs for the contact center, including the ongoing development efforts for the voice platform
  • Provide production support for issues raised as a result of client feedback
  • Lead voice requirements gathering, developing use case documentation and partnering with business partners to deliver solutions
  • prepare and produce releases of software components to meet business requirements/needs
  • Supports users and assists in troubleshooting by developing documentation and self-help tools
  • Develop alerting tools to aid in efficiently troubleshooting errors/issues
  • Manage and work with various infrastructure teams, vendors, and peers
  • Coordinate with internal technical teams and vendors where appropriate to gain assistance and resolve problems with the platform

Job specification

Required Qualifications

  • Bachelor's degree in computer science or related field
  • 0-2+ or more years of telecommunications/voice technical experience
  • Knowledge with Genesys contact center technology platforms
  • Knowledge in VoIP Protocols SIP/SIPREC/RTP and troubleshooting
  • Knowledge in Genesys Contact Center platforms & GVP and routing
  • Knowledge in Java SE is a must and Java EE is a plus.
  • Knowledge with Oracle DB and SQL.
  • Knowledge in software development life cycle

Preferred Qualifications

  • Agile/SAFe environment
  • DevOps / SRE

​​​​​​​Communication Skills:

  • Excellent written and verbal communication skills with the ability to present complex technical information of the platform in a clear and concise manner to executives and non-technical leaders.

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