Converged Core SDM & Signaling Ops & Support, Sr. Supervisor

Purpose of the job

Handling new projects including acceptance, configuration and testing on test-bed and live network elements as well as operating & maintaining the Core domain network elements in addition to handling major incidents and major customer complaints.

Duties and responsibilities

• Handle the customers complaints and QoS problems on 24/7 basis.
• Monitor daily health checks and perform the needed corrective actions.
• Create the needed configuration for the integration of the new platforms related to other teams with the core network (IN, VAS, Billing, Provisioning, etc.).
• Perform day-to-day operational work orders for GGSN, PGW, STP, SGSN & DRA.
• Approve major action plans received from different teams and assess their impact on the network .
• Provide marketing team with needed subscribers data for new offers.
• Perform functional tests and hardware acceptance for new network elements and new features on PS and CS domains within SLA and to ensure the time to market.
• Perform all needed configurations related to new projects.
• Troubleshoot core network elements problem with onsite interventions on all nodes.
• Handle new SW upgrade and corrective patches implementation on core network elements.
• Perform the needed reporting & data extraction tasks for network KPIs, NUR, vendors PST, major problems incidents reports.
• Ensure all major incidents are resolved according to the agreed Service Level agreement (SLA) to enhance customer satisfaction and reduce time to repair.
• Monitor the traffic on occasions and after critical actions.
• Provide Level 2 support for Core first line support team 24/7 to reduce time to repair.
• Interface with Core Signaling & Interconnect, Core switching, Packet core ,Core first line support, Core roaming, transmission, IN, VAS , Quality , supervision, service desk, billing, marketing & revenue assurance for day to day activities to assure accomplishing all work orders and new projects on time.
• Interface with the core vendors to assure all incidents and tickets are solved with SLA.
• Prepare procedures to be implemented onto production environments to enhance customer satisfaction and reduce time to repair.
• Preparing know/how sessions for other teams and act as source of expertise and references for the technical knowledge transfer.
• Handles advanced routing, configurations and critical analysis modifications.
• Extracts subscriber database and work with relevant teams for HLR reconciliation and take corrective actions on HLR when necessary and support IN/Marketing/IT/Commercial teams to add/modify test dials profiles for testing purposes.
• Interface with Orange Skill Centers for major issues handling , new solutions validation and new software rollout.
• Analyze the QoS regular performance reports generated from the network to provide and suggest technical solutions to the products and services department.
• Coordinate with the external teams and vendors in implementing the plan for the critical actions in Orange Network.
• Core Vendor Tickets review and follow up.
• Have the Ability of using tracing tools, extract the protocol traces and performs complete traces analysis on all protocols for PS and CS domains.

Job specification

Education

• B.Sc. In Telecommunication and Electronics Engineering.

Experience

• 2-3 years of work experience.

Skills and abilities

• Very good English both written & spoken.
• Very good computer skills.
• Very Good knowledge in GSM network.
• Very Good knowledge in call scenarios protocols.
• Very Good knowledge in SS7 and diameter protocols.