Sr. Supervisor, Converged Core SDM & Signaling Ops & Support

Purpose of the job

Operating & maintaining the Core signaling network elements in addition to new projects acceptance, configuration and testing on test-bed and live network elements, handling major incidents and major customer complaints and interface with Orange skill center for incident, maintenance releases rollout and validation.

Duties and responsibilities

• Handle customers complaints and QoS problems on 24/7 basis.
• Monitor daily health checks and perform the needed corrective actions.
• Create the needed configuration for the integration of the new platforms related to other teams with the core network (IN, VAS, Billing, Provisioning, etc.).
• Perform day-to-day operational work orders for signaling elements STP,SGSN & DRA.
• Approve major and critical action plans received from different teams and assess their impact on the network .
• Perform functional tests and hardware acceptance for new network elements and new features within SLA and to ensure the time to market.
• Perform all needed configurations related to new projects.
• Troubleshoot core network elements problem with onsite interventions on all nodes.
• Handle new SW upgrade and corrective patches implementation on core network elements.
• Perform the needed reporting & data extraction tasks for network KPIs, NUR, vendors PST, major problems incidents reports.
• Ensure all major and critical incidents are resolved according to the agreed Service Level agreement (SLA) to enhance customer satisfaction and reduce time to repair.
• Monitor the traffic on occasions and after critical actions.
• Provide Level 2 support for Core first line support team 24/7 to reduce time to repair.
• Interface with Core Signaling & Interconnect, Core switching, Packet core ,Core first line support, Core roaming, transmission, IN, VAS , Quality , supervision, service desk, billing, marketing & revenue assurance for day to day activities to assure accomplishing all work orders and new projects on time.
• Interface with the core vendors to assure all incidents and tickets are solved with SLA.
• Prepare procedures to be implemented onto production environments to enhance customer satisfaction and reduce time to repair.
• Preparing know/how sessions for other teams and act as source of expertise and references for the technical knowledge transfer.
• Handles advanced routing, configurations and critical analysis modifications.
• Interface with Orange Skill Centers for major issues handling and maintenance releases validation and rollout.
• Analyze the QoS regular performance reports generated from the network to provide and suggest technical solutions to the products and services department.
• Coordinate with the external teams and vendors in implementing the plan for the critical actions in Orange Network

Job specification

Education

• Bachelor of science in Engineering, Electronics, Communications or Computer Major.

Experience

• Minimum 2 -5 years experience in Core network.
• Good Knowledge & experience of the IP and Signaling network ( Orcale STPs, Huawei,..)
• Knowledge & awareness about voice, data services and C7 protocols captures analysis.
• Good knowledge about signaling protocols, map, Sigtran, Diameter..

Skills and abilities

• Very good English Language, both spoken and written.
• Good reporting/leadership Skills, work documentation & business writing .
• Ability to work under pressure.
• Very good problem solving & high troubleshooting skills.
• Good communication and interpersonal skills.
• Presentation skills .
• Customer handling skills , effective customer relationships .
• High level of proactivity & responsiveness .