Retail Agent

About the role

Handle customer complaints & inquiries and sell Orange products and services.

About you

Education:

• Bachelor Degree from a recognized university .

Experience:

• 0-1 year experience in direct shops or customer service.



Skills

• English is a must.
• Very good computer skills.
• Good communications and selling skills.
• Ability to work in a team.
• Ability to work on shift basis.

Department

Orange services

• Welcome customers to the customer center and solve their inquiries.
• Handle customer complaints and provide solutions to their problems.
• Sell Orange products and services and ensure proper collection of required documents.
• Sell value added services to customers.
• Coordinate with other departments to solve customers complaints.
• Support Customer Center team to achieve their KPIs.
• Enhance customers experience through developing and smoothing the workflow inside the Customer Center.
• Propose tools to maintain company and customer center image
• Handle customer center requests, stock and administrative work.