Sr. Supervisor/Supervisor, Functional Capabilities

Purpose of the job

To oversee the planning, coordination, and execution of learning and development initiatives across the organization. The L&D Supervisor ensures that training programs meet business needs and performance objectives while managing external/internal trainers and evaluating training effectiveness.

Duties and responsibilities

1. Collaborate with department heads and HR business partners to identify learning needs and align L&D initiatives with business goals.
2. Plan, coordinate, and assist in the administration of training programs, workshops, and learning interventions across departments.
3. Ensure standard quality checks of training delivery and administration in accordance with departmental policies and standards.
4. Design and implement functional academies with clearly structured content tailored to business needs.
5. Source and liaise with external training providers, consultants, and subject matter experts.
6. Review RFPs and supplier proposals to ensure alignment with training objectives and budget.
7. Manage supplier relations including communication, logistics (e.g., materials, payments), and pre-/post-course follow-up.
8. Oversee scheduling, logistics, and end-to-end coordination of corporate programs, including confirmations, Oracle system updates, course creation, and tracking attendance.
9. Ensure consistent information and skill delivery across all employee training activities.
10. Monitor the implementation of the annual L&D plan and issue regular progress and activity reports to management.
11. Maintain training calendars, budget tracking, documentation, and training records.
12. Support the implementation of e-learning platforms and digital learning solutions.
13. Collect and analyze training feedback to assess effectiveness and make continuous improvements.
14. Ensure compliance with telecom regulatory training requirements and internal audit standards.

Job specification

Education

1. Bachelors degree in Human Resources, Business Administration, or a related field (e.g. telecommunication engineer).
2. Certificate/Diploma in HR or training is a plus

Experience

1. Minimum 5 years of experience, 3 of which in a similar field in a corporate environment.
2. Good knowledge of training providers in Egypt and the Middle East.
3. Experience in the telecom industry is a plus.
4. Familiarity with learning management systems (LMS), digital learning tools, RFP handling, and reporting methods.
5. Strong organizational, analytical, and project management skills.
6. Excellent communication and stakeholder management skills.

Skills and abilities

1. Fluent English both spoken and written.
2. Excellent computer working skills.
3. Good internet searching and presentation skills.
4. Flexible and able to learn and apply new knowledge.
5. Result oriented with an ability to meet tight deadlines.
6. Very strong communication skills and able to work within a team.
7. Planning and organizing skills.
8. Customer and quality oriented.
9. Creative thinking and analytical skills.