Supervisor, Corporate Sales- Channel

Purpose of the job

In charge of coaching & managing a KEY Government sales Team, through monitoring statistics, activities and KPIs to achieve the organization's strategic objectives.

Duties and responsibilities

Function Management

• Prepare with the key government account managers short and long term plans for existing and new accounts .
• Set objectives and targets to the key goverment sales team to achieve the channel/Mobinil qualitative and qantitative objectives.
• Communicate with Marketing team to ensure submitting profitable business offers.
• Communicate with Solutions team to ensure meeting the customers needs and latest business solutions
• Communicate with retention team to ensure the proper retention to the existing accounts.
• Communicate with credit team to ensure support collection efforts within SLA
• Achieve forecasted sales by following (and, if necessary, adjusting) your written plan of action.
• Monitor each account manager daily performance and compare it with that month's objective.
• Understand departmental financial data to determine what is happening in your team. Review financial data that affects your teams profit centers.
• Offer them the coaching, counseling, advice, support, motivation or information they need in order to help them meet their sales objectives.
• Regularly meet with the Government key accounts to ensure delivering the best level of service.
• Participate and support his/her team in their negotiations, offers preparations and deals closing.
• Ensure proper reporting of his/her team/channel activities.
• Manage daily work flow
• Control and follow up on channels team portfolios progress/changes.
• Ensure proper implementation of Mobinil strategy.
• Review/monitor the stock status weekly with each AM.
• Requesting forecasted stock for short and long term sales deals to be ready for delivery
• Ensure that the sales & operations functions smoothly and have the ability to resolve any conflicts
• Constructively handle (or supervise the handling of) all customer complaints related to your team.
• Also review the Customer feedback for trends that indicate where additional assistance might be needed.
• Distribute and plan the allocated retention and acquisition budgets and monitor the flow
• Detailed analysis for each report to support the planning and the strategy for each AM / customer
• Organizing / distributing the tasks and work flow on the team to ensure efficiency and time management
• Prepare reports and feedback regular to head of government channel
• Present the monthly objectives and plans to HO government channel
• Console with HO government channel regarding short and long term resources needed
• Report and major market trends / attacks immediately to HO government channel and agree with him / her om actions needed

Job specification

Education

• University graduate

• MBA is a plus

Experience

• Minimum 4-5 years experience;

• Multinational exposure is a plus

• Experience in high level commercial negotiations

Skills and abilities

• Very good English both spoken and written

• Very good computer skills

• Strong business sense in managing corporate key accounts

• Strong people management skills

• High level of presentation skills

• Very good planning and analytical skills