Lead, Customer Insights

Purpose of the job

Conducting analysis for the CBU segments to support decision making

Duties and responsibilities

• Full account responsibility, conducting analysis for the Marketing segment
• Conduct in-depth analysis of marketing operations, ad-hoc as well as monthly activities
• Create monthly dashboard including the KPIs related to the segment performance and liaising with the Market Research team and Data Mining team to produce a full pack of high customer intelligence value necessary for decision making
• Organize monthly presentations of the Dashboard and presenting analysis outcome to Marketing Department stakeholders
• Communicate with Marketing segments in order to reach clear understanding of their needs and be able to deliver high quality analyses
• Communicate with the Data Warehouse (DWH), requesting and validating relevant data sets to ensure the validity and soundness of the data to be used in the analyses

Job specification

Education

• Graduate of numeric discipline: Economics, Statistics, Business, Finance, Commerce, or Computer Science.

Experience

• 0 to 2 years of experience in similar numeric field

Skills and abilities

• Good Knowledge of Microsoft Office Package (Excel, Word, PowerPoint)
• Good presentation skills
• Good English communication skills, written and spoken
• Team worked and problem solver