Sr. Supervisor, Mass - Segments

Purpose of the job

Responsible for driving growth across Oranges Mass Segment through innovative offers, data-driven insights, and cross-functional execution. Leads proposition development, product performance, and customer value initiatives to enhance reach, engagement, and profitability.

Duties and responsibilities

1. Manage, track, and report the overall performance of the mass segment to achieve company KPIs
2. Develop and implement segment strategies and propositions to drive base growth, renewal frequency, and ARPU uplift
3. Identify customer pain points to enhance customer experience across different touch-points & channels
4. Lead end-to-end management of major launches and campaigns
5. Analyze customer base behavior, trends, and product usage to identify actionable growth opportunities
6. Coordinate with departments across the company to ensure smooth product rollouts & product monitoring
7. Evaluate post-launch performance, and initiate tactical actions to enhance ongoing offers and communication

Education

- Bachelor degree from a recognized university specialized in one of the following fields: Business Administration, Commerce, Economics, Finance or Marketing.

Experience

- Minimum 4 years of experience in the telecommunications or fintech industry.

Skills and abilities

1. Very good English both spoken and written.
2. Very good computer skills
3. Strategic and concept development skills.
4. Customer centric person.
5. High attention to detail and quality focus.
6. Results Orientated - absolute delivery focus, strong desire to deliver bottom line results and passionate and resilient.