Billing Support

About the role:

The primary role of the Billing Support is to generate invoices from completed service events and create new service events upon customer request. A professional and friendly image is to be conveyed always. Excellent administration service is to be given to each task.

KEY RESPONSIBILITIES:

• Create complete and accurate invoices to the customer for services performed by a Field Technician or sub-agent contractor
• Monitor email for incoming electronic service requests and subsequently create a work ticket in clients software platform
• Adhere to established billing guidelines that are specific to the customer
• Performs a variety of routine and some non-routine clerical/accounting/customer service functions following standard procedures
• Contacts associates within the organization to resolve problems and resolve open issues related to invoicing issues
• Operates a personal computer and appropriate software packages
• Provides support for other miscellaneous tasks that may arise due to projects and reporting needs

SKILLS AND QUALIFICATIONS:

• Educational background required / desired: High School, general education or equivalent
• Work experience required / desired: Data Entry and background in reading invoices
• Years of experience required / desired: 2+ years' experience in Data Entry
• Communications skills (English Proficiency) required / desired: Good (at least 7/10) *MS Office applications proficiency required / desired: Excellent (at least 8/10) *

Other qualifications:

• Exceptional accuracy and attention to detail
• Excellent customer service orientation
• Experience with Microsoft Office Suite software, particularly Word, Outlook, and Excel