Accounts Receivable Specialist

About the role:

The Account Receivable role requires skilled in managing aging reports, high-volume outreach, dispute resolution, and payment coordination. Proficient in Salesforce and ERP tools (e.g., P21) for activity tracking and DSO reduction. Strong communication skills with the ability to secure payment commitments and resolve billing issues. Flexible team player able to support additional tasks such as order entry, case management, and payment processing.

KEY RESPONSIBILITIES:

• Prioritize ACI aging and daily inflow (-100/day), with strong phone outreach and email follow-up.
• Define cadence and escalation.
• Use Salesforce for activity logging; integrate with P21 data and aging.
• Manage disputes, obtain PoPs, resend invoices, correct contracts, drive promises-to-pay.
• Payment workflow: coordinate with internal processing and possibly direct to portal.
• Possible cross-over to cover as needed on case application, payment processing, dispute
• management, order entry once DSO improves.

SKILLS AND QUALIFICATIONS:

Work experience required / desired:

• Data Entry, Billing, Collections, Accounts Receivables, Customer Service

• Demonstrated experience in high-volume collections or AR workflow
• Familiarity with ERP systems (P21 is a plus) and CRM platforms like Salesforce
• Knowledge of billing processes, dispute management, and general accounting principles
• Proficiency in MS Office (Excel, Outlook, Teams)

Other qualifications:

• Excellent in verbal and written communication
• At least 1 to 3 years of proven working experience as an Accounts, Billing or Collections Staff
• Hands-on experience with spreadsheets and proprietary software
• Ability to use accounting software and spreadsheets to record, track, and analyze financial data
• Proficient in accounting, billing, and high-volume data entry
• Experienced in accurately processing invoices with minimal to no errors
• Capable of working independently and collaboratively within a team
• Maintains a high level of accuracy and attention to detail in financial transaction