Customer Service Specialist II

About The Role:

The Customer Service Specialists II is primarily responsible for prioritizing and organizing service requests in preparation for dispatch and supports the business by corresponding with customers concerning sales and service inquiries.

Key Responsibilities:

• Cover after hours customer support
• Book service requests
• Dispatch Technicians
• Follow up on customer & provide update on tech availability & dispatch
• Answer email inquiries & incoming leads
• Update customer profile

Skills & Qualifications:

• Educational background required / desired: High School, general education or equivalent
• Work experience required / desired: Dispatch Support Background, Customer Service Agent, and Data Entry
• Years of experience required / desired: 2+ years' experience in customer service, and Data Entry role
• Communications skills (English Proficiency) required / desired: Excellent (at least 8/10)*

• Ability to multi-task and prioritize with organizational and time management skills
• MS Office applications proficiency required / desired: Excellent (at least 9/10)*
• With good attention to details
• Strong computer skills in a Windows-based environment, with the ability to learn unique and proprietary software
• Attention to detail
• Able to work on weekend shifts
• Excellent telephone etiquette customer service skills
• Excellent written and verbal communication