Account Manager

About the Role

The Account Manager contributes to the company's overall success by overseeing and maintaining precise records of incoming payments and outstanding debts owed to the company. They are responsible for ensuring the prompt collection of payments from clients and, when necessary, implementing procedures for delinquent accounts in accordance with established practices and procedures to uphold the company's financial stability. The position is responsible for the following duties and responsibilities. 

What you will do:  

• Manage and perform collection activities on a portfolio of apartment communities' accounts receivable. 
• Accurately maintains and updates accounts receivable records for clients in a company's client relationship software/program. 
• Respond to requests from clients and sales representatives for copies of invoices and/or statements. 
• Produce ad hoc reports either in Excel or Word as required by clients or management and respond to inbound calls from internal as well as external customers. 
• Assist in resolving various billing disputes and challenges. 
• Perform various research tasks related to lien waivers, etc. 
• Move client orders among various accounts within the company's accounting system (RFMS). 
• Ensure existing client relationships are developed and enhanced through regular contact, including calls, emails, in-person visits, and client appreciation functions.  
• Ensure timely and effective communication with the Executive Vice President, Branch Managers, Sales Reps, and others to advise them of anticipated adverse collection action. 
• Preserve the Company's position as a secure lender by protecting lien rights.  
• Comply with all established credit and collection policies and practices.  
• Consult with a senior account manager or the AR/Credit Manager as needed about challenged accounts. 
• Daily management of credit exceeds. 
• Create specialized invoicing.
• Assist in the research related to various customer challenges as needed. 
• Maintain adequate job knowledge in the other centers and keep abreast of departmentwide process changes, laws, regulations, and best practices regarding accounts receivable. 
• Other Duties: This job description does not imply that these are the only duties to be performed. Other related duties may be assigned. This job description does NOT constitute an employment agreement between the employer and the employee. It is subject to change by the employer at any time, without notice, as the organizational needs and requirements of the job change. 

Desired Skills & Experience 

• Excellent Communication Skills: Proficient in written and verbal communication, able to effectively engage with diverse teams.  
• Excellent Client Service Skills: Client-centric focus, advocating for clients by delivering solutions tailored to their needs.  
• Strong Reasoning and Problem-Solving Ability: Proficient in fully analyzing situations to arrive at accurate, logical resolutions. Can carry out instructions furnished in various formats and address challenges involving multiple concrete variables.  
• Strong Mathematical Skills: Competent in addition, subtraction, multiplication, and division for calculating interest, payments, balances, and financial ratios accurately. 
• Strong Understanding of Credit Principles: Well-versed in credit principles, financial analysis, and accounting practices. 
• Strong attention to detail: capable of effectively managing multiple tasks in a fast-paced environment.  
• Familiarity with Standard Business Terminology: Knowledgeable in standard business terminology to facilitate effective communication.  
• Adaptable and Flexible: Able to adapt to changing circumstances and flexible in approach to work.  
• Ability to Work Independently and Collaboratively: Capable of working independently and as part of a collaborative team environment.  
• Proficiency in Windows and Microsoft Office: Strong proficiency in Windows and Microsoft Office applications, with the ability to quickly learn new/internal software and navigate multiple computer systems simultaneously. 

Educational background required / desired: 

• High School Diploma  
• Or equivalent to 1 to 3 years of AR/Billing Background 

Work experience required / desired: 

• 1 to 3 years
• Billing, Collections & Rebates 
• Accounts Receivables 
• Customer Service 

Communications skills required / desired: 

• Excellent in verbal and written communication 

MS Office applications proficiency required / desired: 

• Good

Other qualifications: 

• At least 1 to3 years proven working experience as an Accounts, Billing or Collections Staff 
• Solid understanding of basic bookkeeping and accounting principles 
• Proven ability to calculate, post and manage accounting figures and financial records 
• Hands-on experience with spreadsheets and proprietary software 
• Ability to use accounting software and spreadsheets to record, track, and analyze financial data
• High degree of accuracy and attention to detail