Client Support Specialist

Pay: $20.00 - $30.00 per hour

Why This Is a Great Opportunity

• Join a well-established, full-service law firm with deep roots in the community and a reputation built over 75+ years
• Work in a professional, collegial environment where your contributions genuinely matter
• Gain broad exposure to multiple areas of law, from estate planning and family law to business, litigation, and more
• Stable, full-time, in-office role with consistent hours and a team that values reliability and professionalism
• Performance-based growth potential — the longer you stay and grow, the more your compensation can reflect it
• Bonus opportunities available based on performance and firm standards

LocationThis is a full-time, in-person position based in Hickory, NC — a welcoming, tight-knit legal office where relationships matter and you'll know your colleagues and clients by name.

NoteCandidates must have a minimum of 2 years of experience in a legal, administrative, or professional services support role and must be able to work fully on-site in Hickory, NC. Notary Public certification (or willingness to obtain) is a plus. This role requires strong communication skills, exceptional organization, and a professional demeanor with clients.

About Us

We are a full-service law firm that has proudly served our community since 1946, offering clients trusted guidance across a wide range of legal matters — from estate planning and family law to business transactions, litigation, employment, and beyond. Our attorneys are recognized at the state level for their excellence, and our team is known for its responsiveness, integrity, and genuine commitment to client outcomes. We take great pride in building lasting relationships — with our clients and with one another. Confidential Employer.

Job Description

• Serve as a front-line point of contact for clients, providing a warm, professional experience from first call to final resolution
• Manage incoming calls, emails, and correspondence with accuracy and care
• Schedule and coordinate appointments, meetings, and attorney calendars
• Prepare, organize, and maintain legal documents, files, and case materials
• Support attorneys and legal staff with administrative tasks across multiple practice areas
• Process client intake information and maintain accurate records in case management systems
• Handle notarial duties as needed (certification preferred or willingness to obtain)
• Assist with billing, invoicing, and general office support as required

Qualifications

• 2+ years of experience in a legal, administrative, or professional services support role
• Strong written and verbal communication skills
• Proficiency with Microsoft Office Suite and comfort learning case management software
• High attention to detail and ability to manage multiple priorities in a fast-paced environment
• Notary Public certification or willingness to obtain
• Associate's or Bachelor's degree preferred, but equivalent experience considered
• Must be authorized to work in the United States and able to commute to Hickory, NC daily

Why You Will Love Working Here

This is a firm where people stay — because the culture, the work, and the team make it worth it. You'll be part of a respected institution with a warm, professional office environment where everyone pitches in. There's real variety to the work, genuine opportunities to grow your legal knowledge, and the satisfaction of knowing you're helping clients navigate some of the most important moments in their lives. If you're looking for a stable, meaningful role with a team that values your work, this is it.

JPC-1261

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance